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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,416 Reviews
Call Service Center (515) 276-4911

3,417 Reviews of Toyota of Des Moines - Service Center

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October 24, 2023

It’s ok, just ok, not over the top. Basically mid, not super helpful or personable, very average. Hopefully next time I will get someone overly helpful. More

by frankfrattofarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Report | Print
Oct 25, 2023 -

Toyota of Des Moines responded

Your feedback is important to us! We strive to provide our customers with the best possible experience, and we are always looking for ways to improve. Thank you for your business, and we look forward to serving you again in the future.

October 24, 2023

Dealership and employees are great. i received great customer service. Service technician was courteous and helpful! The wait time was not too long. We own 2 Toyota's and are very pleas More

by CHARLOTTEBRUMFIELD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
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Oct 25, 2023 -

Toyota of Des Moines responded

We are thrilled to hear that you received great customer service and that our service technician was courteous and helpful. We are pleased that you are happy with your Toyota vehicles. Thank you for your kind words, and we hope to see you again in the future!

October 24, 2023

Was great pick up and return. Service was excellent and courtesy. Will do this again More

by Eden Thornley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Oct 25, 2023 -

Toyota of Des Moines responded

Thank you for the 5-star review! We are so glad to hear that you had a great experience with picking up and returning, and that you were pleased with the service and courtesy you received. We hope to see you again in the future!

October 23, 2023

Justin was very personable and very knowledgeable about what my car needed. So glad that Toyota has him in the service department. More

by angiekay70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

Justin is a valuable member of our team and we appreciate how well he helped you! We are grateful for your feedback, and we will be sure to share it with Justin.

October 23, 2023

The dealership completed the scheduled service and vehicle inspection in a timely manner. It was determined that front rotors need replaced and the service departs completed the repairs same day. More

by davidbunce007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
Oct 24, 2023 -

Toyota of Des Moines responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Toyota of Des Moines for your service needs and we hope to see you back again in the future.

October 23, 2023

Awesome I like too much because everything is perfect what you do for me Thank you More

by bbrang
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Oct 24, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

October 22, 2023

They take great care of you there , great customer service , love the video coverage of service More

by COXCHRIS558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

We are happy to hear that you love our video coverage of the service. We believe that this is a great way to keep our customers informed about the work that is being done. Thank you for the 5-star review!

October 21, 2023

Greeted right away. Service was fast and reasonably priced. Will definitely come back for next maintenance More

by Lisasb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

We're happy to know you were pleased with your vehicle service! We hope we can keep bringing you 5-star experiences at Toyota of Des Moines. Thank you for the review!

October 21, 2023

Ian is always great to work with. Always takes great care of my Camry. I took advantage of their annual October tire sale. More

by DFMARCHNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

It's great to hear you took advantage of our special! We want to offer the best deals for our customers. Thank you for trusting us with your Camry. Have a great day!

October 21, 2023

Always quick and to the point. In and out with no worries, even when it seems busy. More

by edwin.egbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
Report | Print
Oct 23, 2023 -

Toyota of Des Moines responded

We know your time is valuable, so we're happy to hear you had a speedy service during your visit. Thank you for servicing with us and for leaving feedback!

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