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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,498 Reviews

3,498 Reviews of Toyota of Des Moines - Service Center

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October 12, 2023

Good service over all ! plant to return in 6m since we trust you and recommend the needed stuff oni More

by akellams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hannigan
Oct 13, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you had a good experience with our service and that you plan to return in 6 months. We appreciate your trust and recommendation. Thank you for the review!

October 12, 2023

My experience at Toyota of Des Moines in Grimes was awesome, they got right to my car, and I was out of there within an hour after my oil change! More

by carla_vanzuuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 13, 2023 -

Toyota of Des Moines responded

Thank you for the 5 stars! We know that your time is valuable, and we appreciate you choosing Toyota of Des Moines for your oil change needs. Thank you again for your business! We look forward to serving you again in the future.

October 11, 2023

Toyota of Des Moines dealership do good services and take very good care customer every time More

by la0supastasoccer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 12, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind words about Toyota of Des Moines! We're so glad to hear that you've had such positive experiences with our dealership. Visit us again soon!

October 11, 2023

I feel like I’ve always gotten quality service from Toyota of Des Moines but I have begun to wonder if there is a better value available due to the labor charges. More

by litlgrasshopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Oct 12, 2023 -

Toyota of Des Moines responded

Thank you for your feedback. We're always looking for ways to improve our services and value proposition, and we appreciate your input. We understand that labor charges can be a concern for some customers, and we want to assure you that we offer competitive rates for all of our services. If you have any questions, don't hesitate to reach out!

October 11, 2023

Quality service and quick maintenance. Everything is done in an orderly and knowledgeable fashion. Amenities provided are also very kind of the dealership. Appreciative for the service pro More

by kenas.amo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind review of our dealership and our service advisor, Ian! We're so glad to hear that you had a positive experience with our maintenance services. We're committed to providing our customers with the best possible service experience. We hope to see you again soon for your next maintenance appointment!

October 08, 2023

We changed our appointment to be my minivan instead of our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routin More

by arbitragedale
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 09, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We do our best to care for all of our customers in a timely manner and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

October 07, 2023

Refused to help me with a brand new vehicle making obnoxious wind noise that goes away with a piece of duct tape. I clearly have identified a seal issue on the window and shouldn’t have to drive aroun More

by Toyotadesmoines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide us with your feedback. We are sorry that you feel we are not able to help with the wind noise coming from your car. At your earliest convenience, please contact our General Manager, JP Phillips.

October 07, 2023

Very good and I will be back. Very expensive oil change though. Go cyclones for sure. More

by JBDRESSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

October 07, 2023

Very helpful! Great service, so kind & accommodating! Thank you very much for the service you provided More

by LAUREN.BUMPUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Grimm
Oct 09, 2023 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing, Lauren! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

October 06, 2023

Had to come back twice to replace a door handle. Was also going to charge me twice for labor on the same service but got it waived. More

by Highlander Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Oct 09, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback. We do our best to complete work in a timely fashion. If you would like to discuss this further, please contact our General Manager JP Phillips.

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