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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,485 Reviews

3,485 Reviews of Toyota of Des Moines - Service Center

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July 28, 2022

My vehicle was done in the time I was told. Everything was explained very well. More

by sbice1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Toyota of Des Moines responded

Thank you for the 5-star review. We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

July 26, 2022

Excellent service! Reasonable wait time. I enjoyed the video play of the service which included the tire tread levels and brake pad wear. Thorough job! More

by ssciachitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jul 26, 2022 -

Toyota of Des Moines responded

Thank you so much for rating us 5 stars! We strive to make every visit to our service department as quick and efficient as possible. If you need anything else, please come back and see us again.

July 12, 2022

The staff are very friendly and the service was very fast. I was able to get a Saturday appointment to take care of two separate issues. More

by Jamesaard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Grimm
Jul 14, 2022 -

Toyota of Des Moines responded

Thank you for the kind words! We're so happy to hear that your service appointment went so well and that you enjoyed working with our team. Please let us know if we can assist you again in the future!

July 08, 2022

As always the service department providing great services. They listed to what the problems were, diagnosed them and kept me in the loop. Meanwhile, I spoke with Eric in sales. I only was interes More

by wdmscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grub in service
Jul 11, 2022 -

Toyota of Des Moines responded

Thank you for the kind words, we're happy that you enjoyed working with our service and sales departments! It's great to hear that Eric helped you take home your new Toyota, we wish you all the best and look forward to working with you again in the future. We appreciate your continued loyalty with us!

June 30, 2022

This is a great place for your new vehicle and it is followed up with really great service and customer support. Thanks! More

by PriusToo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scheidler
Jul 01, 2022 -

Toyota of Des Moines responded

Thank you for the 5-star rating and your kind words of praise! We look forward to working with you in the future.

June 25, 2022

Justin in the services department is easy to reach and communicates promptly with any issues that may arise answering questions and providing options. More

by JAndrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Toyota of Des Moines responded

Thank you for the kind words! Justin is a valued member of our team, and we're lucky to have him!

June 17, 2022

Pulled into the service lane without an appointment just like I used to do back in the good ol' days. Requested a 35K service for my Tacoma and Advisor Robert Schulz had no problem getting my vehicle in rig More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Robert Schulz, Technician Dave Logsdon, Robert Schulz
Jun 21, 2022 -

Toyota of Des Moines responded

Excellent to hear, John! We're delighted that we had the opportunity to help you out and that your service appointment went so smoothly. It was truly our pleasure to work with you, stop by again any time!

June 11, 2022

I was pleased with the personal service that I received when I asked that the air pressure be changed. More

by Mitzi2397
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Toyota of Des Moines responded

Thank you for taking the time to leave your feedback, we're happy to hear that you had a positive service experience with our team! It was our pleasure to help you out, please let us know if we can assist you again in the future.

June 08, 2022

Attentive and customer focused staff. Work was timely and environment of waiting room pleasant. Like the updates & payment ability on phone More

by Jack62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 09, 2022 -

Toyota of Des Moines responded

Jack, a sincere thank you for your kind words and for giving us the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

May 30, 2022

Brock found me a new tire on my way home, just before close Memorial Day weekend. Thanks, Brock! More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Grim
May 31, 2022 -

Toyota of Des Moines responded

Thank you for letting us help you out! We're happy that you enjoyed working with Brock and that he was able to get you a new tire so quickly. We hope you had a nice Memorial Day weekend!

May 31, 2022 -

Toyota of Des Moines responded

Mark, thank you for the 5-star rating! We're glad to hear Brock was able to help you out this weekend.

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