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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,534 Reviews

3,534 Reviews of Toyota of Des Moines - Service Center

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March 19, 2022

It would have been nice if the service “”advisor” had “advised” me that it had been recommended I get a new engine filter. Instead I left thinking everything was fine. 15-20 minutes after I left I receiv More

by Dance with the Dragon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. Invoice said Blake Murray but since he did not introduce himself I am not sure
Mar 21, 2022 -

Toyota of Des Moines responded

We appreciate you taking the time to share your feedback with us. Rest assured, providing a thorough service experience is our top priority and this is not the norm at Toyota of Des Moines. We’d sincerely appreciate the opportunity to speak with you to discuss your vehicle’s needs in further detail. Please reach out to our General Manager, JP Phillips, at your earliest convenience. Thank you and we hope to hear from you soon.

March 17, 2022

I love the nighttime key drop off with my busy schedule it is difficult to find time to get car serviced. More

by gramadarce1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
overnight drop off worked with no one
Mar 18, 2022 -

Toyota of Des Moines responded

Thank you for the amazing feedback! We look forward to working with you again in the future!

March 14, 2022

Service department was very friendly and efficient. Service was fast and all procedures were explained. More

by cmbelden21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Toyota of Des Moines responded

We appreciate the great review! Please let us know if there is anything more we can do for you. Take care!

March 11, 2022

Fast service. Competitive pricing. Decent deals on vehicles. Trustworthy. They will pick up vehicles which is a great service. More

by DeusFever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Toyota of Des Moines responded

We appreciate the great review! Please don't hesitate to reach out if there is anything more we can do for you. Take care!

March 10, 2022

Always enjoy my visit for oil change. Sorry the girls are gone. Explanations are good. More

by barbslinker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Toyota of Des Moines responded

Thanks for the great review! We look forward to your next visit!

March 01, 2022

Very pleasant and efficient personnel. Also very prompt service. The days between making my appointment and actually having my service done was surprisingly lengthy. More

by Apeterson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Mar 02, 2022 -

Toyota of Des Moines responded

Thank you for the review! Without reviews like yours, we wouldn't be able to identify where our dealership could improve. Thank you for choosing Toyota of Des Moines and we hope to see you again soon!

February 28, 2022

Seth was very friendly and knowledgeable. He answered all of my questions. Next time you visit Toyota of Des Moines ask for Seth! More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Toyota of Des Moines responded

Thank you for the amazing review! We are pleased to hear our team members took great care of you during your visit. Please come back and see us again soon!

February 19, 2022

Great service, fast and easy. My car was done in the time expected and my service technician Emily was great. More

by Cscanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Toyota of Des Moines responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!

February 18, 2022

Toyota of Des Moines worked me in on an emergency - I need to take my daughter’s car back to her at college, but it had a dead battery. They fixed it and now I have peace of mind that my daughter won’t h More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Toyota of Des Moines responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you so much again for your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2022

Even though the lady scheduling our oil change and recall review forgot to tell the service department, they graciously went ahead with everything. They told us it would 2 hours and they were done right on More

by Densueles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Toyota of Des Moines responded

Thank you for the amazing feedback! Our team is always happy to help in any way we can. Please let us know if there is anything more we can do for you!

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