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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews

3,415 Reviews of Toyota of Des Moines - Service Center

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January 23, 2020

I have been pleased with Toyota of Des Moines. Ever since I purchased my Toyota from there in July of 2018 I have been treated very respectfully and kindly. All the staff I have encountered have been courteo More

by Vickie
Recommend Dealer
Yes
Employees Worked With
I didn’t notice the names of the people I talked to today but everyone from the payment area, service area, and sales area were very helpful and kind. , Faraz Asad
Jan 24, 2020 -

Toyota of Des Moines responded

Thank you for sharing feedback from your experiences with our team, Vickie! We enjoy hearing that we've been able to provide you with pleasant experiences from your purchase in July 2018 all the way to your recent service visits. We look forward for the opportunity to help you with any of your future automotive needs!

January 22, 2020

I arrived 20 minutes early but they got right on the car. They are very helpful and answered any question I had. Thanks for the help. More

by Rich
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Marchant
Jan 23, 2020 -

Toyota of Des Moines responded

Hey, Rich! We're glad we were able to help accommodate your service needs in a prompt and efficient manner. We hope for the opportunity to work with you again. Thank you!

January 21, 2020

25k service I always have a great experience here. Truly a top notch group of people. Good leadership creates a great work environment and quality employees. T More

by Tootsteria2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Staley, Bret Carter
Jan 22, 2020 -

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We're glad to hear how highly you think of our team and that they're always able to provide you with a great experience. We look forward to the opportunity to help you with any of your future automotive needs!

January 18, 2020

Good service The staff was very friendly and accommodating. I have an unusual technical problem with my hands free system which they have been working hard to fi More

by robocop1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock
Jan 20, 2020 -

Toyota of Des Moines responded

Thank you so much for the wonderful review!

January 17, 2020

I did not have an appointment, but they were able to take care of me right away. They were very professional and got my oil changed quickly. More

by Cathy
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Jan 17, 2020 -

Toyota of Des Moines responded

Awesome to hear Cathy! We hope to see you back for your next oil change!

January 16, 2020

4Runner Good friendly people and great service. They explained everything that was done and they explained what not needed done now. I would recommend this de More

by 4Runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jan 17, 2020 -

Toyota of Des Moines responded

Happy to hear that everything was explained well and the work was done well! We hope to see you back for your next service visit!

January 16, 2020

Complete satisfaction. As always, the service rep (Ian) who assisted me was courteous, cheerful, and helpful. He was responsive to my specific questions and got back to me More

by Prairie Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Toyota of Des Moines responded

That's great to hear Jon! We are thrilled to hear that Ian and our staff was able to do a great job! We look forward to having you back sometime soon!

January 16, 2020

Excellent Fast Service I had an oil change, tire rotation, and wheel alignment. Job was done quickly and fixed issues I was encountering with steering. Very courteous Rep! More

by John Tundra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Toyota of Des Moines responded

Great to hear it John! We are thrilled to hear that we were able to provide you a great service experience!

January 15, 2020

Great Customer service Was welcomed when I arrived. Work was done in a timely fashion. Great customer service. I will return if I would need service done. Thank you More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jan 16, 2020 -

Toyota of Des Moines responded

Thank you for taking the time to leave us such a positive review, Jeff! We are happy to hear you were so satisfied with your experience in our service department. Thanks for choosing us!

January 14, 2020

Immediate attention, handled questions even if problem was operator error. Under an hour appointment, Time for tea & doughnut. Service fairly priced. Everyone very courteous. Comfortable surroundings. More

by Csfindley5
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Jan 15, 2020 -

Toyota of Des Moines responded

That's great to hear! Thank you for sharing your experience with us. We strive to ensure every visit to our service department is as quick and efficient as possible with quality service the whole way through. Thank you for choosing Toyota of Des Moines!

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