Toyota of Des Moines - Service Center

Steve Henigan has always been cooperative and understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excell understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excellent worker!! More

I used express service for oil change & tire rotation. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. More

Its a really good dealership and the service is good.But what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty that you give with your vehicles. More

Rebecca is a fantastic sales advisor that I truly trust with my vehicle. I know that I'm not going to be needlessly upsold on things. My Prius is going to drive forever at this rate! with my vehicle. I know that I'm not going to be needlessly upsold on things. My Prius is going to drive forever at this rate! More

Very professional place we enjoy going to. We travel over 2 hours to get there and our family has purchased over 15 Toyota vehicles in our life times so our loyalty is not in question. My only gripe an over 2 hours to get there and our family has purchased over 15 Toyota vehicles in our life times so our loyalty is not in question. My only gripe and it is rather small is that our time even though retired is valuable too. We had to wait over 2 hours for a 15000 mile service and nothing major was done. Granted service was busy but they always are which is good I guess. We love the little video that we get don't change that. Keep up the good work. More

The guys were exceptional , above and beyond. Thank you for the great service!! Everything was excellent . I will do all my services there.. I appreciate it for the great service!! Everything was excellent . I will do all my services there.. I appreciate it More

Making the appointment and checking and out were easy. I am still concerned as to why I had to have a dead battery as a result of a missing software update to my DCM that is a problem apparently known by To am still concerned as to why I had to have a dead battery as a result of a missing software update to my DCM that is a problem apparently known by Toyota and a known problem to the dealership. I am fortunate that it was dead in my garage and not somewhere on the road. This type of problem should be a recall or at least a Service Advisory Notice and not left to discover by the customers as their vehicles become inoperative at random. More

Service was completed in a timely manner and done well. All work done was explained throughly. Areas for customers was clean and organized. Enjoy the coffee. All work done was explained throughly. Areas for customers was clean and organized. Enjoy the coffee. More

The service area was backed up, but the overall service experience was better than expected. The people were friendly and accommodating. I would rate it great. experience was better than expected. The people were friendly and accommodating. I would rate it great. More

4 1/2 starsTook a little longer than usual, but service 4 1/2 stars Took a little longer than usual, but service performed was as expected. Covid presents it's own problems, but the overall experience was 4 1/2 stars Took a little longer than usual, but service performed was as expected. Covid presents it's own problems, but the overall experience was very good. More