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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,544 Reviews

3,544 Reviews of Toyota of Des Moines - Service Center

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September 26, 2020

Excellent professional and safe experience. Video inspection informative and appreciated. And checkout employee went extra mile in demonstrating a technical fix for me to use. More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name but was the guy that helped to complete my service and visit. , Cass Cupp
Sep 28, 2020 -

Toyota of Des Moines responded

Thank you, JP, for taking the time to provide this excellent feedback. We are so glad we were able to practice a safe customer and employee environment for you and keep you up to date with our valued video inspection feature. It was our pleasure to accommodate you. Thank you for choosing Toyota of Des Moines, and we hope to work with you again.

September 25, 2020

I have been very pleased with the service I have I have been very pleased with the service I have received over the last several years. Your staff is very efficient and courteous and completed the More

by sokolikds
Recommend Dealer
Yes
Employees Worked With
Dan Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Des Moines responded

Thanks for the awesome 5-star rating and feedback! We’re happy to hear that our service team took great care of you! We look forward to seeing you again when it comes time for your scheduled service.

September 18, 2020

Toyota did everything Covid-wise by the book and were very professional in every way. I am satisfied with the service and the folks I worked with. More

by dalep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Toyota of Des Moines responded

Awesome to hear! We are thrilled our precautions were effective and we hope to have you back!

September 17, 2020

In and out great video of the work being done no hassle quick and fast clean what else can I say quick and easy! Recommend More

by j.villirillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 18, 2020 -

Toyota of Des Moines responded

Awesome to hear that! We are thrilled your service visit went well! Thanks for coming in!

September 17, 2020

They picked up my car at my home for work on some recalls, returned it when they said they would and even provided a car wash! Very courteous staff. More

by Carolyn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the man who picked up and returned my car after the work was done, but he was extremely courteous and right on time.
Sep 18, 2020 -

Toyota of Des Moines responded

Great to hear Carolyn! We are glad it went well and we hope to see you again!

September 16, 2020

I appreciate the video the service tech provides while servicing my vehicle My husband took vehicle in and was pleased with time it took to service More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
Sep 16, 2020 -

Toyota of Des Moines responded

That's great. We are so glad our service video feature, along with timely service, allotted for your husband to have a satisfying visit. Thank you fr choosing Toyota of Des Moines, and we hope to see you all again.

September 16, 2020

The service team is outstanding. I had my car picked up from my work and returned to me at work. The gentlemen who picked up my car were the nicest and friendliest people. they were considerate and caref More

by Deborahp554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 17, 2020 -

Toyota of Des Moines responded

Deborah, we are so glad to hear you had a great experience with our service team! We aim to provide top-tier customer service every time. Thank you for choosing Toyota of Des Moines for your service needs, and we hope to see you back next time.

September 15, 2020

Thank You Very Much, to your Service Department that serviced my Toyota 4 Runner on 4 Sept 2020, While traveling from Wyoming to Ohio for family funeral, I acquired a nail in tire and engine service l More

by thmprgil1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember names specifically
Sep 16, 2020 -

Toyota of Des Moines responded

It was our pleasure! We are sorry to hear about your inconvenient tire problem while on your long drive from Wyoming to Ohio but we are glad we were to get you back on the road in a timely manner. We also glad to hear you were well accommodated during your visit by our staff. We'll be sure to share all your feedback with our team. Thank you all for choosing Toyota of Des Moines and allowing us to assist and if you're ever on this side again, stop by!

September 15, 2020

I thought all of the employees were very nice at this visit. It was a little confusing as everything was done digitally, so I had no idea when I was officially okay to go and ended up paying via phone an More

by La
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember.
Sep 16, 2020 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines and providing us with this valued feedback. We do apologize for any confusion during your visit. Safety precautions for our customers and staff are the reason for all the digital experiences but we'll be sure to share this feedback with management to ensure more informative visits. Again, thank you for choosing Toyota of Des Moines, and we hope to work with you again.

September 03, 2020

Pick up and delivery was smooth and very convenient, install of the bed liner and cover went well, looked great! I look forward to working with them again. More

by stflattery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Toyota of Des Moines responded

Thank you for telling us how we are doing! We’re happy to hear that our service team took great care of you. If you ever need help in the future, we’re always happy to do so!

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