Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,414 Reviews of Toyota of Des Moines - Service Center
Sort by
November 05, 2019
excellent My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- a My appointment was on Tuesday of this week -- I messed up & came in on Monday --- I was accommodated & taken care of -- great service & thank you -- always a good job.... thank you David Marchant More
by John6
Employees Worked With
David Marchant
November 05, 2019
Positive They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. They were very efficient and helpful. The had said it could take as long as 1 1/2 hours. It took less than a half hour. More
by Carol
Employees Worked With
November 04, 2019
getting new tires Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment Drop car off, caught ride back to house. They called when car was ready. Easy pickup and price was what the had told me when I made the appointment More
by mark
Employees Worked With
November 04, 2019
Service I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when t I brought my Toyota Prius in for a software update and it took only 30 minutes. I was expecting to be there 1-1/2 to 2 hours. I was surprised when the service person came a got me and said they were all done. Excellent Job! More
by Ralph
Employees Worked With
October 31, 2019
4Runner Axle Replacement Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could Rebecca was friendly and easy to work with in solving our 4Runner repair issue. Rebecca brought Kelly (technician) to customer lobby so that I could discuss repair issue directly with him. Kelly was also friendly and great to work with. Kelly and I had a good discussion on diagnosing and completing the required repair. Rebecca was quick to provide us with a loaner vehicle when it became evident that our 4Runner would not be finished by end of day as originally planned. Both Rebecca and Kelly seemed truly interested in helping me get my 4Runner restored to good order and I feel they represent Toyota of Des Moines very well. I know that I will be quite happy to work with Rebecca and Kelly the next my 4Runner is in need of service! More
by Road Warrior
Employees Worked With
Kelly (techician - don't know his last name), Rebecca Hildreth
October 30, 2019
Good Service I purchased two vehicles here and I always have my vehicles serviced here. Good service and they only repair/replace what is needed. Their shuttle d I purchased two vehicles here and I always have my vehicles serviced here. Good service and they only repair/replace what is needed. Their shuttle drivers are always very friendly too. More
by Dean
Employees Worked With
Cass Cupp
October 29, 2019
Excellent people. That is all that needs to be said.The Excellent people. That is all that needs to be said. The video program was a nice touch. You can actually see that they did do the work. Excellent people. That is all that needs to be said. The video program was a nice touch. You can actually see that they did do the work. More
by Mike Salem
October 28, 2019
Excellent Service! Toyota of Des Moines is a great dealership. The entire staff makes you feel welcome and is available to answer questions or to get you to the appropr Toyota of Des Moines is a great dealership. The entire staff makes you feel welcome and is available to answer questions or to get you to the appropriate staff for assistance. When you are having your vehicle serviced, you receive regular updates and are able to ask additional questions without feeling like you are wasting their time. More
by Vicki
Employees Worked With
David Marchant
October 28, 2019
Always the best Cass always goes above and beyond to get me and my family taken care of. Being from out of town, sometimes difficult to get things scheduled but Cass Cass always goes above and beyond to get me and my family taken care of. Being from out of town, sometimes difficult to get things scheduled but Cass always finds a way. Thank You!! More
by mikewen
Employees Worked With
Cass Cupp
October 23, 2019
Transmission service Ian is a good guy , explain any question you asked him, I'm always prefer to working with him foe all services of my both Toyota rav4 2007 and 2010. Ian is a good guy , explain any question you asked him, I'm always prefer to working with him foe all services of my both Toyota rav4 2007 and 2010. More
by dory55
Employees Worked With
