Toyota of Des Moines - Service Center

Not just an oil change I appreciate being treated with respect. As a woman I admit that I feel awkward coming into a service garage, but at Toyota I am always greeted in a p I appreciate being treated with respect. As a woman I admit that I feel awkward coming into a service garage, but at Toyota I am always greeted in a positive manner. My questions are addressed, situations are explained and I feel confident that all work will be well completed. I feel like the staff seeks to do their best and that I can trust them to fix only what needs to be fixed and that it will be fixed right. I feel like my business is appreciated and I want to continue to bring my car to the dealership for service. More

Great customer service Was greeted immediately. Service done quickly. Pleasant waiting area. We were informed about the work that was done. Given a free opportunity for Was greeted immediately. Service done quickly. Pleasant waiting area. We were informed about the work that was done. Given a free opportunity for a car wash within the month as the weather was rainy out. More

60,000 mile check-up for transmission and fuel system I take my Camry Hybrid to Toyota for my service needs. The service was rapid and the service agent was pleasant and kept me informed for any variation I take my Camry Hybrid to Toyota for my service needs. The service was rapid and the service agent was pleasant and kept me informed for any variation from just the standard service request. I would certainly recommend Des Moines Toyota to other Toyota users. Kerald Yearns More

Great Service Very great Tundra service with a fast in and out time factor. Every one that helped me from the time that I entered the door to the time I left were Very great Tundra service with a fast in and out time factor. Every one that helped me from the time that I entered the door to the time I left were very helpful. More

Friendly staff and quick service Took my new Camry in for it's 12-month check up and complimentary oil change. Very friendly staff and quick service. Great dealership to purchase fr Took my new Camry in for it's 12-month check up and complimentary oil change. Very friendly staff and quick service. Great dealership to purchase from and have service performed. More

Efficient friendly excellent car of car and me Always meet you with a smile. Very timely with work. Nice waiting area. Very easy explanation of all they did. Love the sheet you receive with all the Always meet you with a smile. Very timely with work. Nice waiting area. Very easy explanation of all they did. Love the sheet you receive with all the things they check. Free great car wash. Do wonderful work .would go no where else . having a Toyota you know you have a great carthank you to Toyota for generosity to the vets for my fund raiser More

Highlander 10,000 mile service. Easy scheduling for service. Fast checkin at the service center. Highlander service was completed on time and I was notified by phone when service wa Easy scheduling for service. Fast checkin at the service center. Highlander service was completed on time and I was notified by phone when service was completed. More

Excellant customer service I had purchased a Toyota Sienna from Des Moines Toyota and had received a recall notice on the door. I called to make an appointment for the recall bu I had purchased a Toyota Sienna from Des Moines Toyota and had received a recall notice on the door. I called to make an appointment for the recall but also added that I needed an oil change and tires rotated. Since I was coming from out of town would they be able to do all that I needed done in one trip and they said no problem. I also had noticed that the fan for the AC/heat was very noisy when I turned it on high and they said they would also take a look at that. When I dropped off the van they told me that all the work would take approximately 7 hours and that was exactly what it took. When I arrived they told me that indeed the fan was defective and that they had installed a new fan for me, the recall work was done, my oil changed and tires rotated. I am driving to California in one month and asked if everything was in good shape for the long drive and they assured me that I was ready to go. They suggested that I come back in after the trip to have the tires checked to see if they needed rotated after the trip. I appreciated the information. Very happy with the way I was treated and my concerns addressed about long trips. More

Great service Great sevice get rid of the answering service you have when service personnel cannot answer due to them being busy with other customers I would gladly Great sevice get rid of the answering service you have when service personnel cannot answer due to them being busy with other customers I would gladly call back insted of talking to people who lower my iQ when i speak with them Thanks John M More

Great experience Appointment timely, Ian does a great job, helpful and friendly. Girls at check out very nice, friendly, big smiles. Received a code for car wash whi Appointment timely, Ian does a great job, helpful and friendly. Girls at check out very nice, friendly, big smiles. Received a code for car wash which was nice. Would have been nice if car was washed when I picked it up. More