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Toyota of Downtown L.A.
Los Angeles, CA
1,844 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,844 reviews
May 31, 2025
Subject: Formal Complaint and Request for Partial Refund – Invoice # 543428 Toyota of Downtown LA, My name is Jon Won, and I am writing to formally express my deep dissatisfaction with the service I recei – Invoice # 543428 Toyota of Downtown LA, My name is Jon Won, and I am writing to formally express my deep dissatisfaction with the service I received at your dealership on May 1, 2025, regarding my 2015 Toyota Venza. I am requesting a partial refund of 50% of the $905.00 charged, due to the following unacceptable circumstances: 1. Excessive Delay and Poor Communication: Despite arriving at 9:00 AM and being told the battery replacement and inspection would be handled promptly, I waited over seven hours without meaningful updates. I personally checked the service area after 2.5 hours and found that the vehicle had not even been touched after 3 hours. 2. Transportation Mismanagement: I was forced to arrange my own transportation multiple times due to your shuttle service's failure to coordinate properly. After waiting over two hours on the street for a promised ride that never arrived, I had no choice but to pay for a taxi out of pocket. 3. Unjustified Charges: Upon returning to Monterey, I consulted with a local Toyota-certified service center (Victory Toyota of Monterey), which confirmed that the charges on your invoice were excessive and not aligned with standard rates for the services rendered. The battery replacement and diagnostic procedures should not have amounted to $905.00. 4. Emotional and Physical Distress: My family and I were on vacation, and this ordeal caused significant stress, exhaustion, and disruption to our plans. The lack of professionalism and disregard for customer care was unacceptable. Given the above, I am requesting a refund of at least $452.50, which I believe is a fair and reasonable resolution. If this matter is not resolved promptly, I will be compelled to escalate the issue to Toyota Corporate Customer Relations, the Better Business Bureau (BBB), and relevant consumer protection agencies. Please respond within 10 business days from the date of this letter. I hope we can resolve this matter amicably and professionally. Sincerely, Jon Won Phone: 425-248-9112 Email: otp9988@gmail.com More
by Jon
May 30, 2025
The dealership was well kept. I would like to say nice things about it but sitting around waiting for financing in the waiting room was hot and uncomfortable with homeless people I would like to say nice things about it but sitting around waiting for financing in the waiting room was hot and uncomfortable with homeless people watching the free movie time. The young sales person was very sweet. I’ve been buying cars for over 40 years plus and this is why I use a broker. I call before I get there and my car and finance paperwork is ready. We stopped just to test drive and the salesperson was able to match the deal my broker had offered me but the time there was not what I would do again. More
by cindy.durazo
Verified CustomerEmployees Worked With
None
May 29, 2025
Great customer service Very patient helpful catered to what type of vehicle I was looking for did not push to get anything I did not want what type of vehicle I was looking for did not push to get anything I did not want More
by jlcarrillojr1977
Employees Worked With
Jimenez and David
May 27, 2025
The dealer provided us excellent customer service throughout the car buying process. Their teamwork and dedication were greatly appreciated. throughout the car buying process. Their teamwork and dedication were greatly appreciated. More
by MOLVERAMD
Employees Worked With
Brian Quinteros
May 17, 2025
Overall my experience was excellent from the internet sales rep Martha Guzman. It’s was a pleasure working with her she made our experience very smoothly. I highly recommend you working with them on your sales rep Martha Guzman. It’s was a pleasure working with her she made our experience very smoothly. I highly recommend you working with them on your next vehicle purchase. Thank you once again More
by David Meshkani
Employees Worked With
Internet sales
May 17, 2025
I'm very pleased to give my experience about the sales persons specially Christian Camarena he was awesome to explain everything about my new vehicle and I can give 100% satisfied his service. Thank you persons specially Christian Camarena he was awesome to explain everything about my new vehicle and I can give 100% satisfied his service. Thank you Christian Camarena you're the best what you're doing to give customers satisfaction. More
by NEELOFAR ANWAR
Employees Worked With
Christian Camarena
May 16, 2025
Awesome! The team at Toyota of Downtown LA is very helpful! Awesome! The team at Toyota of Downtown LA is very helpful! I would recommend a friend! The team at Toyota of Downtown LA is very helpful! Awesome! The team at Toyota of Downtown LA is very helpful! I would recommend a friend! More
by Ivanserna655
Employees Worked With
Priscilla
May 13, 2025
Very professional, the person that helped me was very informative Martha was her name she was very nice she explained everything to me I would recommend her to my family and friends. informative Martha was her name she was very nice she explained everything to me I would recommend her to my family and friends. More
by shasha
Employees Worked With
Martha sales, the lady that I sighed my papers all were nice and professional
