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Toyota of Downtown L.A.
Los Angeles, CA
1,736 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,736 reviews
March 04, 2020
2x customer great selection and straight-forward, no xx sales team. would definitely recommend to a friend. words words words words words words words words words great selection and straight-forward, no xx sales team. would definitely recommend to a friend. words words words words words words words words words words More
by TC
Verified CustomerEmployees Worked With
Hank Brautigam, Ray Lewis, Aurelio Lopez
Helpful February 25, 2020
The salesman performance was goo. The whole performance of the dealer is. not so good because the transaction tho so much time and I got so hungry and nobody offered me any.food. The financial part was the of the dealer is. not so good because the transaction tho so much time and I got so hungry and nobody offered me any.food. The financial part was the one that took so much time. More
by JESUS.PANLILIO
Employees Worked With
Hank Brautigam
February 22, 2020
I had a very nice experience at Toyota Downtown. Costco steps were followed, and the representatives were great. The price was right. Richard was very patient and helpful. steps were followed, and the representatives were great. The price was right. Richard was very patient and helpful. More
by frank
Employees Worked With
Richard Silva, Aurelio Lopez
February 21, 2020
THANK YOU Norma Juarez! Norma Juarez was friendly, professional and knew info on all the cars we had researched. It was so nice to use the buying service online system and a Norma Juarez was friendly, professional and knew info on all the cars we had researched. It was so nice to use the buying service online system and avoid high pressure sales. Our Costco service and Toyota of Downtown LA worked well to secure a great rate on our new car. Thanks Norma! More
by 2MIKEANDCAROL
Employees Worked With
Aurelio Lopez, Norma Juarez
February 13, 2020
Esther was amazing! She got everything done before I got to the dlr. Frank went above and beyond to ensure I was a satisfied customer. to the dlr. Frank went above and beyond to ensure I was a satisfied customer. More
by ZAMORA.JENN
Employees Worked With
Franklin Rivas, Esther Zhang
February 11, 2020
They screwed me over all the way around. I went in to do a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of thing a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of things that I never approved and he (Aurelio) use the signing pad to get signatures to add to everything to approve the charges without ever explaining or even showing me the breakdown of all the charges. I went back to speak to Ezperanza Romero and she managed to help me out and make things right with the help of Martha Guzman. More
by DeejayBarney
Employees Worked With
Other Employees :
Yenny in parts department., Brian Lee, Aurelio Lopez, Martha Guzman
February 11, 2020
Excellent place to by a car my sales person Hank was great very professional and handled everything in a great way everyone else was very nice as well great very professional and handled everything in a great way everyone else was very nice as well More
by PTSMMC
Employees Worked With
Hank Brautigam, Kenny Gutell, Shawn Hong, Brian Lee
February 11, 2020
Saleperson her name is Esther is so professional, kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. kimdness. She made a good deal for my wife. Also she gave to us very comfortable servixe program. More
by YIHAKRYUL
Employees Worked With
Esther Zhang
February 03, 2020
Amazing customer service!! I had a very nice experience in Toyota Downtown , Esther is amazing...Congrats Toyota for having such a great customer service Representative, thank y I had a very nice experience in Toyota Downtown , Esther is amazing...Congrats Toyota for having such a great customer service Representative, thank you very much More
by MARVINDELRIO
Employees Worked With
Esther Zhang
January 31, 2020
Excellent customer service, Norma took care of me. She was very courteous, even the same day that I got my vehicle I recommend her to a possible customer. Thanks Norma and thanks to the person who helped was very courteous, even the same day that I got my vehicle I recommend her to a possible customer. Thanks Norma and thanks to the person who helped me with my financing he was very nice too. More
by VILMA.CASTILLO52
Employees Worked With
Sorry, I don’t know their names. Everybody was nice, Norma Juarez
