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Toyota of Downtown L.A.

Los Angeles, CA

4.7
1,836 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,836 reviews

December 08, 2020

Richard customer service was excellent as promised they made it happen. I’m looking to buy another vehicle soon hopefully my experience will be the same More

by MCASTILLO1534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Natividad
Dec 09, 2020 -

Toyota of Downtown L.A. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Dec 10, 2020 -

MCASTILLO1534 responded

I made it in last night and purchased another vehicle Richard and team were amazing I left extremely happy... finance guy rocked as well I didn’t catch his name as we got down right to business in making it happen!!! Thank you DTLA TOYOTA

December 04, 2020

Ben Girmay needs a promotion, a raise, and 20 weeks PTO. Also, a longer lunch break, an assistant, and another promotion. It is my strong opinion that such worksmanship should be honored with a plague or fr More

by COLINSOMOGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Girmay, Francisco Alvarado, Lenin Calero, Michael Briseno, Richard Natividad, Roger Omine
Dec 07, 2020 -

Toyota of Downtown L.A. responded

Thank you for your great review, Colin ! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

December 03, 2020

Amables, amigables i muy aseados el trato con las personas muy bueno i la ayuda excelente, emos comprado ya tres carros i el trato a sido muy bueno, gracias a Carlos i Martha por la ayuda. Les mando More

by FREDYORELLANA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos y Martha
Dec 07, 2020 -

Toyota of Downtown L.A. responded

¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. David Shin - General Sales Manager - dshin@dtlamotors.com

Dec 07, 2020 -

FREDYORELLANA67 responded

Será un gustazo poder visitarlos pronto i espero no cambien i sigan marcando la diferencia en el mercado automotriz les mando un abrazo muy fuerte a todos i que así como nos trataron le ruego a DIOS que en su caminar los traten mucho mejor gracias una vez mas

December 03, 2020

Car buying experience was great. James Han deserves to be a manager if he wants. He was great. Friendly, efficient, effective and to the point. More

by GREENDIVINITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Han
Dec 07, 2020 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write this review. We are pleased to hear that James was able to provide an efficient and overall positive experience. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

November 29, 2020

Brought my Rav 4 for a recall on airbag. Marlon Henriquez was very helpful, professional, & polite. He gets 5 stars from me! Thanks Gloria D. More

by G.Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Henriquez
Dec 01, 2020 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

November 29, 2020

Worst experience ever so unprofessional seller didn't told us his name he lied and missed informed us took for ever and he was with 2 or 3 clients in the same time we were at the dealer for more than 4 h More

by GABYBONI7744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
lian
Dec 07, 2020 -

Toyota of Downtown L.A. responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

November 28, 2020

Edgar was great. I love his energy and I got exactly what I wanted! He showed us all models to see which one would suit us. We eventually settled on a 2021 Corolla. Edgar was attentive and funny. Great sales More

by KELLYMANZANO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar
Dec 01, 2020 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

November 28, 2020

Friendly, professional service by Eric Cordova made my experience with Toyota of Downtown LA truly memorable! He treated me like a brother! Thanks Eric! You are the best! More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Cordova
Dec 01, 2020 -

Toyota of Downtown L.A. responded

We are pleased to hear that you had an excellent experience with Eric and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 20, 2020

Received very good service from James Han. I drove from Valencia and it was worth purchasing from Downtown La. James kindly gave me all the information that I needed over the phone and he was very professi More

by SUNGKIMLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Han
Nov 21, 2020 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review and for traveling to Toyota of Downtown L.A. from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

November 17, 2020

I usually do not look forward to purchasing a car, but my experience with Toyota of Downtown LA was a very pleasant and comfortable experience. More

by NORMANARIKAWA
Recommend Dealer
Yes
Employees Worked With
Jin
Nov 19, 2020 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

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