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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.6
1,953 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,953 reviews

September 09, 2023

I really appreciate clear and quick service. It really make me coming back here if I have another issue again. Thank you very much Gray More

by Yasu Kitagawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 08, 2023

Muy mal servicio e irresponsable dañaron una parte de mi vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado es More

by Ruth Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Toyota of Downtown L.A. responded

Esta no es la experiencia que queremos generar, Ruth. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 07, 2023

long time waiting to be serve. too slow..When i cameback. car was ready. I was help nicely on the paperwork. . More

by jaivill58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Toyota of Downtown L.A. responded

Thanks for your review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 06, 2023

Maria went above and beyond with my car. I had it towed from Beverly hills Lexus because they were closed for Labor Day holiday and told me they couldn’t help. Instead of showing me the doo More

by sallieskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 05, 2023

Excelente servicio, me explicó muy bien los detalles que tenia mi carro y me dio las mejores opciones, excelente servicio More

by Jenny Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
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Sep 07, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Toyota of Downtown LA Team

September 05, 2023

Eventhough i went back a second time. My car was fixed and no problems have come up. Maria was super helpful and assured me my car would get fixed. Thank you. ! More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Miriam! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 04, 2023

This is the second time I get Gary and he is honestly the best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had war More

by Mel A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Mel! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 02, 2023

Carlos has helped me both times I have had my car serviced here and he is always very helpful, answers all my questions. Thank you! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air, Karen! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 01, 2023

The service sucks it took them more than 4 hours to do a normal service. plus they denied the Uber to take me home because I was doing a normal service on my car and a week before my wife went to do a servi More

by rene15moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 01, 2023

Toyota dealership had an excellent car selection. Richard associate was amazing I had an amazing experience More

by JOSE_C1231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Richard
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us, Jose! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

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