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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,839 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,839 reviews

June 23, 2023

He was friendly and responded quickly to any questions and/or concerns. Overall, a good and smooth experience. More

by EfrenPerea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Efren, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 22, 2023

It is a very professional dealership, conveniently located, and everyone is very cordial, professional and courteous. More

by cav7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez Camacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Cordova
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jun 26, 2023 -

cav7 responded

Thank you so much for your response, Chris, and it is my pleasure. I wanted to let you know that I wasn't satisfied with the Parts department for not being considerate of my desire to exchange my engine cover that I purchased s year ago due to the malfunction of the stripped bolt as a result of the design of this vehicle, so I now have to deal with Corporate, who isn't responding at all. If such engine cover would have been taken care of from the get go, then my experience would have been flawless. Thanks again.

June 22, 2023

Abraham was helpful and efficient when assisting me with my service appointment! I appreciated his help. More

by angelyv
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 22, 2023

In all of my service experiences here, service is always prompt , folks are kind, and I appreciate the communication. More

by Suethotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 21, 2023

Erick has over exceeded in customer service and beyond thank you again for the work of your hands blessings keep it up thank you. More

by eddieyjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 22, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

June 21, 2023

He was great! Knowledeable and great smile! :) Awesome service. Would go back in 6 months. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 23, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out, Miriam! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 20, 2023

Erick was really courteous and helpful. I got there with no appointment and he help get my car fix. I’m not going to lie, my wife took the car 4 days prior to my visit and after that visit More

by julianga2280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 22, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

June 19, 2023

Very nice and helped with everything I needed. Answered all the questions I had about my car. More

by veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 21, 2023 -

Toyota of Downtown L.A. responded

Veronica, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 19, 2023

I took my Toyota RAV4 for maintenance and Abraham was very nice, helpful and communicative. I always prefer taking my car to this dealer because everyone treats you well and they are all super friendly! More

by Sanchezmary2716
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2023 -

Toyota of Downtown L.A. responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 17, 2023

This guy left the paper mat and trash in the compartment box made me mad More

by Alejandro Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Arroyo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Francisco
Report | Print
Jun 21, 2023 -

Toyota of Downtown L.A. responded

Alejandro, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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