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Toyota of Downtown L.A.
Los Angeles, CA
1,848 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,848 reviews
September 21, 2022
Great service by Abraham once again. Thank you so much for your honesty, courtesy, and professionalism! Thank you so much for your honesty, courtesy, and professionalism! More
by Blueprint Hybrid
Employees Worked With
Verified CustomerSeptember 19, 2022
They were very generous and friendly get you in and out in a timely manner!! in a timely manner!! More
by Almandaboo33
Employees Worked With
September 19, 2022
Except for the supposed Toyota $750 loyalty discount which they missed on incorporating for my loyalty discount everything else was processed smoothly. Fair enough. which they missed on incorporating for my loyalty discount everything else was processed smoothly. Fair enough. More
by PBALMEDA
Employees Worked With
Sales
September 16, 2022
It was a pleasure to work with Marcel. He made the process easy and I never felt pressured or overwhelmed. He made the process easy and I never felt pressured or overwhelmed. More
by djohnson5592
September 16, 2022
Phenomenal customer service and expertise. All my questions were answered and in a matter of a few hours I drove away in my new Camry. :) All my questions were answered and in a matter of a few hours I drove away in my new Camry. :) More
by THRILLIONAIRESTEEZ
Employees Worked With
Esther and Jason Parks
September 16, 2022
Maria is clear, punctual, and positive. She communicated at every step of diagnosing then replacing a battery. She’s great! She communicated at every step of diagnosing then replacing a battery. She’s great! More
by jeanchoi09
Employees Worked With
September 14, 2022
Gary Kamoshida was terrific. He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for t He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for the day. It turned out the car was ready much sooner than anticipated. Gary ought to be commended for his attention to detail. The way he speaks to his clients is outstanding. Never condescending, professional, but oh so friendly. This was my first trip to DTLA Toyota and as long as Gary is there, I'll keep coming back. More
by Fernando.diaz
Employees Worked With
September 13, 2022
Maria Arroyo was extremely helpful , accommodating and easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th arou easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th around 3.30 I stood waiting at the podium set up at the entrance. It was unattended. There was a guy squatting against a pillar 10 feet away who said nothing. I waited for about 5 minutes and went inside. When I came out again the same guy I saw who said nothing was now working at the podium. I approached and he just stood there saying nothing. Finally I asked if I was in the right place to pick up my car. Didn’t say anything but “ go to the cashier” and turned away. Great customer service after dropping 1 k at your dealership . More
by jtkelly71
Employees Worked With
