Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews
Call Service Center (213) 986-2011

644 Reviews of Toyota of Downtown L.A. - Service Center

Sort by
June 25, 2023

Jimmie was great I am very happy with the service. He was able to get my car fixed fast !! More

by blisbethrosa99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 25, 2023

Thank you Carlos for all of your help. Went above and beyond. Will definitely be returning back. More

by Davidgons
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 24, 2023

Erik was awesome and felt genuine customers interaction. However the 3.5 wait with an appointment was too long compared to other dealerships I have got serviced for oil change More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Cordova
Report | Print
Jun 28, 2023 -

Toyota of Downtown L.A. responded

Chris, I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 24, 2023

It Seemed to be very short staffed this visit resulting in longer a longer wait time- even to get checked in. More

by sheryl.cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Aguilar
Report | Print
Jun 28, 2023 -

Toyota of Downtown L.A. responded

Sheryl, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 24, 2023

Great service! Extremely efficient and good communication. Probably the best dealer service experience I’ve had. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Mark! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 23, 2023

He was friendly and responded quickly to any questions and/or concerns. Overall, a good and smooth experience. More

by EfrenPerea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Efren, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 23, 2023

Gary & Toyota are great, he is the advisor of my choice every time. Downtown Toyota is my location. More

by cox.angela712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Betton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 22, 2023

Abraham was helpful and efficient when assisting me with my service appointment! I appreciated his help. More

by angelyv
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 22, 2023

In all of my service experiences here, service is always prompt , folks are kind, and I appreciate the communication. More

by Suethotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 22, 2023

It is a very professional dealership, conveniently located, and everyone is very cordial, professional and courteous. More

by cav7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez Camacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Cordova
Report | Print
Jun 26, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jun 26, 2023 -

cav7 responded

Thank you so much for your response, Chris, and it is my pleasure. I wanted to let you know that I wasn't satisfied with the Parts department for not being considerate of my desire to exchange my engine cover that I purchased s year ago due to the malfunction of the stripped bolt as a result of the design of this vehicle, so I now have to deal with Corporate, who isn't responding at all. If such engine cover would have been taken care of from the get go, then my experience would have been flawless. Thanks again.

1
...
17
18
19
...
65