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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.4
648 Reviews
Call Service Center (213) 986-2011

648 Reviews of Toyota of Downtown L.A. - Service Center

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April 03, 2023

Great Service , the other employees had me waiting for a while & as soon as he came he attended me. More

by bueno97777
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
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Apr 05, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 02, 2023

Erick was very polite, knowledgeable, professional and kind. Clear communication, and thorough explanation of my options. Erick also offered a loaner, given a slight delay with the arrival of a needed par More

by Alex L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Cordova, Blanca Torres
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Apr 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 01, 2023

Joao is helpful and kind. He makes a genuine effort to efficiently serve customers and keep us happy. More

by Leylâ
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Apr 04, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 31, 2023

Mr. Kim was Professional, efficient and friendly. Keep up the good work 👍🏽. I highly recommend this dealership. More

by Zoila Velásquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joao Kim
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Apr 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 30, 2023

Helpful and informative. Professional and kept me up to date on the status of my vehicle. More

by Mara.deluca11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
Report | Print
Apr 03, 2023 -

Toyota of Downtown L.A. responded

Mara, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 30, 2023

Dwayne was very helpful and provided excellent customer service. Having an appointment at 12:30 I still had to wait about 15 minutes before I was logged in but this was because the porter or greeter put th More

by gurru43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
Report | Print
Apr 03, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A.special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 29, 2023

I used to go to Downey Toyota. Now, I don't have to go there. Thank you Downtown Toyota team. You guys are awesome! More

by Park5720
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Toyota of Downtown L.A. responded

Park, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 29, 2023

It was super easy and my car works perfectly now! I appreciate how understanding and kind Joao was! More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
Mar 31, 2023 -

Toyota of Downtown L.A. responded

Helen, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

Sien por siento agusto sobre la atención de este lugar me llega Toyota lo escojeria siempre More

by Mercedesmerino0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim , Joao Kim
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 28, 2023

Alex was very helpful and courteous. He let me know how long it was going to take d what other services my car needs. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Toyota of Downtown L.A. responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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