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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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March 21, 2023

Gary is Very professional he did a great job. Good communication the price was expensive but I'm happy whit my Tacoma Thanks guys I see you for my next control service on my truck More

by Alexander Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 21, 2023

good but I think it could be better, try to give the best diagnosis of the car, both what it needs the most and explain what they did in it and what is missing at the end of the delivery of the car. More

by SrCruz
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience as well as your feedback! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 20, 2023

This dealership has been efficient and responsive in meeting my service needs. Alex Anaya was very helpful in guiding me though the process More

by whitcomb.hayslip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Toyota of Downtown L.A. responded

Whitcomb, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 19, 2023

Gary was very professional, knowledgeable and a gentleman. He was concise, honest, trustworthy and his team delivered fast exactly what was promised. More

by Martinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 19, 2023

Erick is always so helpful whenever I have something come up with my vehicle! Attentive, personable, friendly… could go on but thank you, Erick!! I will be back :) More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Mar 21, 2023 -

Toyota of Downtown L.A. responded

The member of the team you have mentioned is truly a valuable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 17, 2023

Joao Kim was very efficient in solving the problem. Love it when people know how to solve problems. Communicative, courteous, and answered to all of my questions. Thank you! More

by JL
Recommend Dealer
Yes
Employees Worked With
Joao Kim, Jose Francisco
Mar 21, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 15, 2023

Out of all the toyota dealers, this is my favorite. Friendly staff, good customer service More

by Coreas1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

March 15, 2023

Excellent service. Quick to gather my invoice. Liked that she is bilingual, fluent in both english and spanish. She broke down the details to me in English and then hel More

by Lorena E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Francisco
Mar 17, 2023 -

Toyota of Downtown L.A. responded

Lorena, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 15, 2023

Excelente Abraham hace la diferencia así senecesita personal que el cliente quedé satisfecho y con ganas de irá ese lugar ... More

by Herminia perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias Herminia, que tenga un día exelente! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 14, 2023

Jimmie Saucedo was very helpful and friendly. Provided great customer service and kept me informed on my car updates. More

by Jaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Toyota of Downtown L.A. responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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