Toyota of Downtown L.A. - Service Center

Erick was very kind and helpful. It was my first time at the downtown location and he made me feel welcome. Also, I was prepared to buy another service package and he informed me tha It was my first time at the downtown location and he made me feel welcome. Also, I was prepared to buy another service package and he informed me that I still had multiple services left in the package I already had, he was very honest and helpful. I will be back for my future services. Give this guy a raise! More

This is my neighborhood dealership. I’ve been having my cars serviced here since the 1980’s. I usually wait at home. This time I walked as I need the steps. As always, the car was ready I’ve been having my cars serviced here since the 1980’s. I usually wait at home. This time I walked as I need the steps. As always, the car was ready in a couple of hours. More

Without fail, the staff has always been friendly, efficient and knowledgeable. Service always completed ontime efficient and knowledgeable. Service always completed ontime More

Gary was super efficient, clear and courteous. This is the standard of service Toyota would hope to employ across the board. Simply wonderful! This is the standard of service Toyota would hope to employ across the board. Simply wonderful! More

I authorized Carlos to complete the service that he suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly did. Didn’t take the time to carefully reread our text thread. He didn’t own up to his mistake and was rude. He made me feel as though he was xxxxing with me. Makes me never want to show up at your service center again. Will certainly buy my next truck at a different dealer. More

Joao was very professional and courteous. He had my car in for the service immediately. There was an issue checking in with the iPads and he handled the situation very well. We went into his He had my car in for the service immediately. There was an issue checking in with the iPads and he handled the situation very well. We went into his office and checked in from his computer. I would recommend Down town toyota for their sales and service. More

Professional workers all around. Everyone I’ve dealt with has good customer service and are efficient. Everyone I’ve dealt with has good customer service and are efficient. More

Not a good costumer service the wait was ok they take there time but ok there time but ok More

Gary in the Service department was very helpful and communicative. I would easily work with him again! communicative. I would easily work with him again! More

One of the best, She helped me get my car back better than ever! Very helpful and communicative I recommend her if you ever need car help. than ever! Very helpful and communicative I recommend her if you ever need car help. More