Toni Hernandez

I reviewed this dealership 2 months ago after a great experience with Gary. This experience was not that. I was quoted $295 for the battery before service. They did not update the tracker, so when I aske experience with Gary. This experience was not that. I was quoted $295 for the battery before service. They did not update the tracker, so when I asked for an update they said oh yes it is done and it will be $412. I told them I was quoted $295. They said it was due to my stop start battery. Regardless, you went back on a quote. We settled around $360 which still sucks. I won’t be using this service center again. I worked with Tonia and Lithia. Poor show after having only used this service Center for the last 4 years. 0/10 More

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Toni was very helpful with my car. He explained to me what the problem was with my car. He was attentive when I contacted him to ask about my car. Thank you Toni! He explained to me what the problem was with my car. He was attentive when I contacted him to ask about my car. Thank you Toni! More

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We used to come here for service about 3 or 4 years ago and we r back and the service and professionalism of the staff is even better now and very detailed love it and with the video they send you even bet and we r back and the service and professionalism of the staff is even better now and very detailed love it and with the video they send you even better keep up the good work thank you More

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Long waiting time. Take too long to help or response. Charged too much. Can’t communicate properly too expensive Take too long to help or response. Charged too much. Can’t communicate properly too expensive More

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Me ayudo mucho en todo. Le agradezco por toda su ayuda. El es buen trabajador para Toyota. Le agradezco por toda su ayuda. El es buen trabajador para Toyota. More

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Me ayudo muy bien en todo, muy amable y profesional. Buen servicio gracias Tony.gracias Buen servicio gracias Tony.gracias More

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Good and well organized. I like Toyota Downtown La for their steadfast. They are always willing to serve public. I like Toyota Downtown La for their steadfast. They are always willing to serve public. More

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Quick, attentive and very helpful teams. Even a video of what the car needs. I'm very impressed of the service Even a video of what the car needs. I'm very impressed of the service More

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The service here was really bad, my appointment was early in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the pa in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the package for the maintenance for next 2 years, I got that one and the guy was nice and helped me, I told him I need to work at 10 and I was mad about them tooking too long and the team still took a long time in my car maintenance, they gave my car out around 9:30 and when I was waiting for my car they told me they couldn't find it, they lost it and I had to wait another hour for my car to be found, I was really upset about it and I got my car back around 10:15am, the worst service, I didn't get no discount or nothing but just "sorry miss" after paid for other 4 maintenance, I didn't want those anymore or that wervice, it was really bad and I got late to work More

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30 minute wait to check in for my appointment. Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted whic Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted which was discouraging. Did I mention they charged $398 in labor to change the spark plugs? Even by dealership robbery that was brazen. Had low expectations for my visit and at least they didn’t go below that. More

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