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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews
Call Service Center (213) 986-2011

644 Reviews of Toyota of Downtown L.A. - Service Center

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February 18, 2023

As usual, Gary was professional, clear, and helpful; he talked me through the issue I was facing, gave recommendations, and I was in and out in a timely manner. I continue to return to Toyota Downtown LA a More

by Matt K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Toyota of Downtown L.A. responded

Matt, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 17, 2023

Jimmie is super friendly and professional and kept me informed of the progress of my vehicle’s repair that was challenging to say the least but his excellent customer service kept me at ease. Issue was r More

by Acaballero47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 16, 2023

A pleasure to work with if you go toyota dtla I will definitely recommend smooth and easy More

by Alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Feb 21, 2023 -

Toyota of Downtown L.A. responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Toyota of Downtown LA Team

February 16, 2023

She was really great, helped us with getting th things we needed and kept us updated. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2023 -

Toyota of Downtown L.A. responded

Kim, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 15, 2023

Gary was super helpful and nice! The Customer service here is superb. It was easy and fast. More

by Hector L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Hector L responded

Gary was super helpful and nice! The Customer service here is superb. It was easy and fast

February 15, 2023

Great guy. Super responsive to my questions and concerns. Enjoyed the professionalism and knowledge. Thank you More

by Mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Toyota of Downtown L.A. responded

Mj, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 15, 2023

I was well pleased with the customer service from the time I arrived to the time I left More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Sharon! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 15, 2023

Abraham Alvarado was very respectful and professional. I’m truly satisfied with the work done on my car this time of visit. I would definitely come back to the service center. More

by Angel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2023 -

Toyota of Downtown L.A. responded

Angel, I love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Toyota of Downtown L.A. was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact me. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 13, 2023

Had a good and fast experience with the maintenance done to my car. Joao was helpful and friendly! More

by Paxren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova, Joao Kim
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Feb 14, 2023 -

Toyota of Downtown L.A. responded

Paxren, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 12, 2023

He was very friendly and super helpful. He answered all my questions and my car was finished quick More

by carmen90026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
Feb 14, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Carmen! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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