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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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February 07, 2023

Been going here for 4 years and the service has always been great and friendly More

by Algee267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 09, 2023 -

Toyota of Downtown L.A. responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 03, 2023

Couple weeks ago I got a tire pressure alert. I pumped the tires and then got the alert again. So I believe there’s a leak on my tire. Brought it to DT Toyota and the whole thing was no BS. Just More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 07, 2023 -

Toyota of Downtown L.A. responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 27, 2023

I had called first to see if u can make an appointment for my car since a light came on and they were able to give me an appointment same day and when I got there, there was a line but it went quickly and More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
Jan 31, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 26, 2023

Good service highly reccomended. Especially Joao helped a lot about my issue. I didn't have an appointment but he took care of it. More

by Mehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Jan 30, 2023 -

Toyota of Downtown L.A. responded

Mehman, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 24, 2023

Great environment. Staff was up-kept even if busy. I was greeted when I entered the facility. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Jan 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, JJ! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 20, 2023

I have had maintenance done here twice already and as a first time car owner the service is so easy going short and to the point absolutely no hassle . Abraham Alvarado has been the one to attend me and is More

by roseybev91121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Toyota of Downtown L.A. responded

Thanks for this great review! I can't tell you enough how much I appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 16, 2023

Fast accurate and effective solutions we’re being suggested for customers satisfaction on how to effectively have solutions on the vehicle problem that we’re being encountered👍Hats off to Jao Kim pa More

by chatdeleon54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonel Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joao Kim, Jose Francisco, Ricardo Rivas
Jan 15, 2023 -

chatdeleon54 responded

This is my authentic review

January 16, 2023

Service advisors are always friendly and helpful. My recent experience on 1/14/23 was actually really good this time. Service advisor Toni Hernandez was very friendly and helpful. Really appreciate h More

by egalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 16, 2023

Best Toyota service experience I ever had. Mr. Joao treated customer very well and he knows what service should be. Great service and great result. Two thumbs up all the way up ~~~ More

by Kevin Chung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Jan 18, 2023 -

Toyota of Downtown L.A. responded

Kevin, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 07, 2023

Carlos provided a great experience. I appreciated the quick service time (was estimated 2 hours, but took less than an hour). Toyota DTLA is efficient, professional, and thorough. More

by Nicholas B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

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