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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews
Call Service Center (213) 986-2011

644 Reviews of Toyota of Downtown L.A. - Service Center

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December 11, 2022

The service Advisor is very helpful and quickly tends to what your cars or truck needs. Enjoying taking my tacoma here with Alex. More

by FERNANDOMARTINEZSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Toyota of Downtown L.A. responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Downtown LA Team

December 07, 2022

Can’t fix the problem after a year. Feeling disappointed , helpless. Hopefully I can find resolution More

by L.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Toyota of Downtown L.A. responded

Thank you for taking the time to share your recent experience at Toyota of Downtown L.A.. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

December 07, 2022

I got helped and received updates from my service advisor quickly. He is very warm-hearted and another assistant also told me a lot about the car. More

by zhuxiake2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Dec 09, 2022 -

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 27, 2022

Maria Arroyo is amazing! She truly takes her time explaining the process of servicing your vehicle. She answered all of my questions & concerns. Great customer service, very More

by dannie22x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Maria was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 22, 2022

Toyota of Downtown LA is a good place to service you're vehicle and to but one. Always making it easy. More

by Orozcojairo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
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Nov 28, 2022 -

Toyota of Downtown L.A. responded

Thank you for the awesome feedback! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 19, 2022

My first visit to the this location & my service was EXCELLENT. I will definitely be making this my home dealership to service my Toyota More

by Latoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
Report | Print
Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Toyota of Downtown LA Team

November 19, 2022

They were busy but the staff were patient and once it was my turn, the process wad fast. More

by dancab
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivas
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Nov 22, 2022 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

November 05, 2022

My battery died just before a busy weekend. My indispensable adviser Gary Kamoshida got me in and out in 3 hrs. He saved my weekend! More

by paulkempf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 19, 2022

I worked with Alex Anaya. The work was done on time. It was done very completely and I was very happy with the result. I was in regular contact with Alex and he gave me a text More

by Jrocm001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Alex was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 17, 2022

He was really good he helped me out got me a rental car even though I was losing my patience he was really friendly More

by Edwinblanco2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2022 -

Toyota of Downtown L.A. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team

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