Toyota of Downtown L.A. - Service Center

I love the service department. They do an excellent job. The dealership though overall has a big problem. They love to ask everyone scheduling an oil change to trade in their car for a new one. It wouldn’t The dealership though overall has a big problem. They love to ask everyone scheduling an oil change to trade in their car for a new one. It wouldn’t be a big deal if there was a way to opt out. My first oil change on my new Rav4 covered under the Toyota care package and these people left two voicemails, multiple texts and emails. On my first oil change. It’s the definition of insanity. And again there’s no way to opt out of the unnecessary spam and aggravation. If the service department wasn’t the best I’d go elsewhere to avoid the nonsense from the sales department. More

I brought my truck in for service and I'm very pleased with the service I received they did a good job. I'm satisfied. with the service I received they did a good job. I'm satisfied. More

Mr. Harris Dwayne, It was a great service. Thank you!! More

Jimmie Saucedo was beyond helpful. He was very attentive. He gives a great service to his customers. He gives a great service to his customers. More

Jasminne Lopez ,is very helpfull, she answered all my questions if there is a scale I would give her a 100! This was a great experience. questions if there is a scale I would give her a 100! This was a great experience. More

There is a girl named Maria Arroyo we talked about what I wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t have that amount in my pocket. Once I got back to pick up my car they were charging me those $517 and I said why ... ? I went back to to talked to Maria Arroyo and she answer with her attitude “you gotta pay because you sign already “ in that moment I felt so bad because literally I blind signed that paper. Obviously she knew what she did. She took advantage and I swear that is not the first time she do that to a customer I requested a copy of that paper and I went to talked with other person and he helped me a lot. Thanks to him and God bless him so much. PLEASE whoever is reading this pay attention and be careful. Maria Arroyo doesn’t deserve to be working with customer service. Since She has attitude, She is Rude She is a THIEF More

I had service for my Toyota 4RUNNER yesterday for which I was extremely satisfied. Erick Cordova (Assistant Service Manager) was as usual highly professional, well informed and communicative. was extremely satisfied. Erick Cordova (Assistant Service Manager) was as usual highly professional, well informed and communicative. More

Great Experience.....Will be my Service Advisor for years to come great job... Alex was very helpful . Had my vehicle ready at the time he promised to come great job... Alex was very helpful . Had my vehicle ready at the time he promised More

Good costumer service, good quality of merchandise, everything was fast . All te personnel was very friendly. I am very satisfied with my new car. Thanks everything was fast . All te personnel was very friendly. I am very satisfied with my new car. Thanks More

Thank you! To Jose Lopez, for all you help you are the best! 🤗I'm very happy to deal with someone who is very knowledgeable on his job. And go the extra mile for you.👍 best! 🤗I'm very happy to deal with someone who is very knowledgeable on his job. And go the extra mile for you.👍 More