Toyota of Easley - Service Center

I went into Toyota of Easley because I needed a battery. The battery that was in my car I purchased from Toyota of Easley. My previous battery was purchased 2017 and it was under warranty so I needed anothe The battery that was in my car I purchased from Toyota of Easley. My previous battery was purchased 2017 and it was under warranty so I needed another battery in 4/21, because of the exchange that was made for me in 2021 I was told that I had no warranty since my warranty was used in 2021 from the warranty of the 2017 battery. Ian said that the battery purchased in 2021 had no warranty so I had to pay full price for a new battery. I was also told that I needed a new battery post because of the Toyota battery that I had purchased in 2021 was leaking and had ruined my battery post so that would be an additional cost. I told them to put my car back together I would go somewhere else to purchase me a battery and that’s what they did. I was not satisfied with the information that I was given so I decided to wait for Mr Norris to come in because the receptionist said he would be in the service guy Ryan asked me not to talk to Mr Norris he said that I needed to first speak with Ian the shop manager so Ryan had Ian come out to speak with me as I was patiently waiting on Mr Norris to come in and all of a sudden my battery had a warranty on it that Ian replaced and the battery post was replaced as well with no charge to me since I had been at the Toyota dealership for hours as they figured out how they would try and take advantage of me. I had excepted to pay a prorated amount for the battery replacement, but I never expected to feel as if I was in a very unsafe environment. Needless to say this was the calmest day of my life while all this was going on. I didn’t have to say many words at all only that I would wait to speak with Mr Norris. I have had my car serviced for the most part of my ownership at Toyota of Easley since I purchased it from them. I’m still at a lost for words about my experience. I’m grateful that my issues was resolved but from being told initially I had a warranty from Ryan to him speaking with his manager Ian that I had no warranty to getting a new battery and new battery post with a battery that also has a warranty. If I had excepted what they said and left mad and upset, I would not have a new Toyota battery that now has a warranty. I’m just curious should my battery from 2021 really not have a warranty on it? I don’t want to feel like I was being taken advantage of, but that’s how I’m feeling. I’m a woman taking my car to a what I have believed to be a trustworthy dealership for the most part. I don’t want to feel as if this place can’t be trusted. I want to believe that this dealership is honest and not discriminating and taking advantage of people like myself. I am seriously concerned. More

Ryan was great! I was assisted in a kind and professional manner. Toyota of Easley is the only place I will take my car and I tell all my friends to go there too! I was assisted in a kind and professional manner. Toyota of Easley is the only place I will take my car and I tell all my friends to go there too! More

Too long wait Too much work but the dealer work was very good my car is getting fixed good my car is getting fixed More

Kevin Biddle is always great and has handled my family and our vehicles for over 15 years. We cannot say enough good things. and our vehicles for over 15 years. We cannot say enough good things. More

I had a 2 hr wait for oil change and tire rotation. I thought that was a lengthy wait I thought that was a lengthy wait More

Love dealing with Kevin Biddle in the service department, he always good care of me and my daughters he always good care of me and my daughters More

. Professional employee who were most polite, listened to the reason for service ong with a clean environment the reason for service ong with a clean environment More

During my service activity I also talked to the service manager, he referred me to Toyota customer experience center, that phone call fell on deaf ears. manager, he referred me to Toyota customer experience center, that phone call fell on deaf ears. More

Good experience overall. Staff is very friendly and helpful. Construction going on but they are handling it well. Staff is very friendly and helpful. Construction going on but they are handling it well. More

The repair on our air conditioner was way too expensive. I would think that the technician was trained to know what the problem was instead of replace this, replace that. Finally from the process of illumin I would think that the technician was trained to know what the problem was instead of replace this, replace that. Finally from the process of illumination the problem was found. Also before this visit when our truck was brought in for service the technician wrecked the back quarter panel and we were not told about it. My husband found it the next day and brought to the attention of service manager. It is in the shop now being repaired. The time before this my Highlander was brought in to replace a broken taillight. It was replaced but we had to bring it back because the technician did not connect it so it would work. Just crazy things that should not happen. More