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Toyota of Gladstone
Gladstone, OR
7,524 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
Learn more at https://bit.ly/3q0oqta.
Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,524 reviews
March 06, 2022
fast and easy dealing with the employee which moved things along which made the processs as painless as possible things along which made the processs as painless as possible More
by Cardenac
Employees Worked With
March 05, 2022
Everyone was very professional, polite, and friendly and made sure my purchase experience was excellent. Sales process and pricing was very transparent, and there were no surprises. The "Deal" process over made sure my purchase experience was excellent. Sales process and pricing was very transparent, and there were no surprises. The "Deal" process over the internet, email, text, and phone communications were prompt and clearly handled. Car was ready for delivery when I was told it was expected and it was ready when I arrived at the dealership with the options I had asked. Overall, I am very pleased with the transaction. Nice folks to work with. More
by Huseyin
March 05, 2022
I wish there would be a place to charge cell phones. Also it would be nice to provide beverages . Waiting area is cold and unfriendly . Service is good though. Also it would be nice to provide beverages . Waiting area is cold and unfriendly . Service is good though. More
by ckitzing
Employees Worked With
The fellow who received me was very friendly
March 04, 2022
I made my appointment for Friday morning and when dropping it off Thursday evening the young man at the desk said they could do it that night , so I left it and it was done in an hour ! SWEET ! dropping it off Thursday evening the young man at the desk said they could do it that night , so I left it and it was done in an hour ! SWEET ! More
by Mike52
Employees Worked With
I did not catch their names , I normally work with Austin though . He was all ready off got the night .
March 04, 2022
Everyone was very helpful. Marco spent a lot of time helping me set up my Toyota app on my phone.Also my Media system in truck. Marco spent a lot of time helping me set up my Toyota app on my phone.Also my Media system in truck. More
by ronhbearlee
Employees Worked With
March 01, 2022
The staff is friendly and helpful. Also cleaned and make sure that we had everything we needed. The process of getting the car from beginning to end was smooth. They made sure they und Also cleaned and make sure that we had everything we needed. The process of getting the car from beginning to end was smooth. They made sure they understood what I was looking for and did everything to make sure I got the right car. More
by mmuongvang
Employees Worked With
Bradley Davis
March 01, 2022
I had the absolute worst experience ever at this dealership. I've never felt so disrespected and discriminated like this before. not sure what kind of impression or vibe I gave to the people there b dealership. I've never felt so disrespected and discriminated like this before. not sure what kind of impression or vibe I gave to the people there but Seth the manager looked down on us, straight up said (not to my face) that we just wanted to leave when I said that I had to go because something came up. I did ask them to email me more info about the cars we're interested in. Excuse me but nobody got time to go to your place just to mess around with you, Seth. I would not have been there if I were not serious. As customers, don't we get to come to you when we need to buy a car. And then isn't it your job to help us find what we're looking for? Well maybe I just don't look like someone who could potentially purchase something at Toyota Gladstone to Seth the manager then. Anyway, thanks to Seth, I have decided not to come back. I know you guys probably do not even care if you lose a customer or two, especially right now so my comments here won't even mean anything, and probably won't go anywhere. Since I already wasted my time there, and then wasted some more listening to Seth (who just wanted to talk to me because I asked to leave in the middle of our conversation so that I can take care of my own issue), so why not waste another 5-10 min to write something here.. Don't get me wrong. There are nice people there too, such as the sale rep that helped us during our time there before Seth the manager showed up. I think his name is Ricardo. My apologies if I said your name wrong. I really do appreciate your help. My could have rated 1 star for customer service because of Seth but I'm gonna put down a 2 star because of Ricardo. So far, everyone is great but Seth. But now thank to Seth, I am going to a different dealership tomorrow. More
by Don't worry I won't come back
