Toyota of Gladstone

Great experience! I have never gone to a dealership before but have heard plenty of horror stories. So I researched for what kind of vehicle I was looking for, what wer I have never gone to a dealership before but have heard plenty of horror stories. So I researched for what kind of vehicle I was looking for, what were reasonable deals, then googled for possible dealerships. Emileigh was the only one who contacted me immediately. Emileigh was great. Asked what I wanted, gave me choices and options without trying to manipulate me into something I wouldn't be comfortable with. The dealership was clearly overwhelmed with customers and even though Emileigh was obviously juggling several things she remained calm, helpful and I didn't feel rushed. Even when I was closing the deal they were still coming up with ways to make the deal even better. You would have thought they were making the purchase themselves. I got a great deal for a great Rav4 and left feeling positve. I would definitely go back and highly recommend asking for Emileigh. She's genuinely friendly and helpful without being pushy. More

Best experience buying a new car! My family and I were so impressed how easy and fast was to buy our new car this time,It only took about two hours to take my beautiful Tacoma home.Rae My family and I were so impressed how easy and fast was to buy our new car this time,It only took about two hours to take my beautiful Tacoma home.Raeanne treated us real good and respecting our time always,I will definitely come back to buy my next car. Thank you Raeanne and the team of Toyota Gladstone!!! More

Great first car buying experience! Buying my first car without help was nerve wracking but my strenuous search ended at Toyota Gladstone. Jake made the process so smooth and easy people Buying my first car without help was nerve wracking but my strenuous search ended at Toyota Gladstone. Jake made the process so smooth and easy people will be writing folk songs about it for decades to come. Very friendly and not at all scary dealership. Thank you! 5 stars! More

Staff were very informative and helpful dealership had a wide variety of cars to look at. the show room was very clean. staff wanted to know what your needs were and to the best of their abi dealership had a wide variety of cars to look at. the show room was very clean. staff wanted to know what your needs were and to the best of their ability wanted to respect your time and show you what they had that may be of interest. Toyota sells itself, I owned my present car for 15 years and if you take care of it, it will run for over 200,000 worry free miles. we are giving our grand daughter our present Camry and I know she will enjoy many more trouble free miles. More

Excellent service Once again Toyota of Gladstone has given us excellent service in helping us with the purchase of our new car. Our sales associate Kenny helped us find Once again Toyota of Gladstone has given us excellent service in helping us with the purchase of our new car. Our sales associate Kenny helped us find the car we wanted and they answered all questions to help us make our decision. We definitely will recommend Toyota of Gladstone to our family and friends. More

Excellence We have looked at cars for a while and have checked in on various cars for several years. Each time we have had questions, the sales staff at Gladsto We have looked at cars for a while and have checked in on various cars for several years. Each time we have had questions, the sales staff at Gladstone Toyota has answered and demonstrated features without pressure to purchase. When we decided on what we wanted and it was time to purchase, the sales department worked as a team to get us the vehicle we wanted quickly at a great price. I loved the team work, supportive environment and desire to have excellent customer service. They went above and beyond our expectations More

Tough negotiators, but willing to meet prices Emileigh found the last 2018 Sienna in the region that met our needs. When I revealed to her that I'd gotten a better bid on that car from another dea Emileigh found the last 2018 Sienna in the region that met our needs. When I revealed to her that I'd gotten a better bid on that car from another dealership, she matched that bid but then "reserved" the car it in Toyota's system so that I couldn't keep shopping around. This wouldn't have worked with a more common car, but was effective for the last new car of its year. When I told her that I'd decided to go with her offer, she or her manager tried to increase the price by $500, and I had to threaten to just pay more for a 2019 model from another dealership. We went to CarMax for a bid on the car we planned to trade in, and got a fair bid from them. Toyota of Gladstone then bid the KBB value (which already includes an allowance for some repairs) and subtracted the cost of repairing two pieces of damage again, to arrive at a bid about $2500 below CarMax's bid. When I revealed that we actually knew the trade-in's value, they met CarMax's bid. Emileigh mentioned that 0% financing or a $3500 rebate might be mutually exclusive, but when she came back saying 0% financing was available, didn't immediately say it would increase the car's base price. Fortunately, after I said we'd take the cheap financing, she said it'd change the sale price, and I was able to decline. The paperwork person then also tried to get us to accept 1% financing, which would have reduced the rebate to $500, without clearly saying that we'd have to pay $3000 more overall. The paperwork person also tried to get us to buy various warranties at the last minute with no time to research them. A more respectful approach would be to include those options in the correspondence I had with Emileigh, but of course that wouldn't trick as many people into buying things they don't need. The dealership itself 1) forgot to put the temporary license plate on the car, and 2) forgot to get the second key from our trade-in car before we left, so I had to mail it. The above is basically what I expect from a car dealership, so Gladstone met my expectations, and otherwise, buying the car was a good experience. They gave our toddler a balloon, offered to help transfer stuff from our old car to the new one, and were willing not to spend time explaining the whole car to us when we needed to leave to get lunch for the toddler. More

Fast and friendly service with knowledgable staff, showed me a variety of vehicles that were within my criteria for a vehicle and provided a comfortable test drive env service with knowledgable staff, showed me a variety of vehicles that were within my criteria for a vehicle and provided a comfortable test drive environment no high pressure sales. More

Quick Easy Purchase Kristin made for a quick easy purchase. Was very transparent through email prior to arriving and make the purchasing process very easy when I arrived. Kristin made for a quick easy purchase. Was very transparent through email prior to arriving and make the purchasing process very easy when I arrived. Would recommend working with her to anyone! More

The best possible service anywhere. 3 years ago my wife and I had a horrible car buying experience at a Ford dealership. 18 months ago, when we needed a new car, I was extremely apprehen 3 years ago my wife and I had a horrible car buying experience at a Ford dealership. 18 months ago, when we needed a new car, I was extremely apprehensive about the process. I had the absolute great fortune of meeting Kristen DeMars at Toyota Gladstone and all of my fears and generalizations about car salespeople were totally obliterated. Kristen is the real deal. Someone who isn't just trying to "get you into a car today" but someone who genuinely cares about helping you achieve your goals and who wants you to walk away happy. I am a Realtor and I know the difference between someone who really cares about their customers and someone who is looking for a quick sale. Her # is in my phone and I now tell people I have a Toyota person for them if they need someone. We just purchased our second Toyota, a new Highlander, and I didn't even think about another brand because we just wanted to work with Kristen. We are 1000% satisfied, will refer her to everyone, and I'll be back for sure. More