Toyota of Gladstone
Gladstone, OR
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I recently bought a 2010 new Toyota Camry from Duy Dang at Toyota Gladstone. Our friend referred us to him. He was very professional, hassle-free and communicated to us very well through Vietnamese. Our cr at Toyota Gladstone. Our friend referred us to him. He was very professional, hassle-free and communicated to us very well through Vietnamese. Our credit was not up to par, but Duy Dang was able to help us get the car. More
My wife and I found a particular 2011 Sienna that we liked and negotiated with Jay Tuffli over email. He was very quick with his best price, and I eventually put a $500 credit card deposit on the car. I liked and negotiated with Jay Tuffli over email. He was very quick with his best price, and I eventually put a $500 credit card deposit on the car. I asked about extra fees, and Jay told me there were only about $90 in fees for the temporary license and something else I can't remember. I was a bit nervous that there would be extra fees or that there would be some sales shenanigans. When we drove down from Seattle, WA to the dealership in Gladstone, OR, Jay was very friendly and there were, indeed, no extra fees. We came in, looked at it, test drove it, and did all the paperwork in about 2 hours, which was great. We liked Jay a lot and would highly recommend him. Two things to note: 1. The car had no floor mats, and my wife thought it was a bit chintzy given how much a Sienna XLE AWD costs (ie, a lot). Jay was able to convince his GM to send us floor mats after we had already left, with my wife grumbling about floor mats. That really put Jay over the top as far as customer service, and we appreciate that. 2. The finance guy in the back room tried very hard to sell us extra warranties and add-ons. We thought he crossed the line by "throwing in" a 2-year/25k mile maintenance package. He made it sound like you had to buy the warranty to get it, but it was a freebie Toyota incentive at the time. After we said no multiple times, he relented and said the maintenance package was free and we'd get it anyways. We didn't like that at all. Toyota is already trying to repair its quality image, and we really didn't think we needed a hard sell to pay thousands extra in case it had issues 5-7 years down the line. Toyota dealers should say "we believe in our cars and don't think most people need the extra warranty, but it does provide peace of mind if you want that" and not do the stereotypical car dealer hard sell. This last point is why we gave a 4 for overall experience instead of a 5. More
Duy was great. The finance person 'David' had to stay late to get all the paperwork done and I know he wanted to go home but he stayed for as long as it took. It was a good experience. I still feel terri late to get all the paperwork done and I know he wanted to go home but he stayed for as long as it took. It was a good experience. I still feel terrible about the finance person that was going through all the work for me.... for that I am truly sorry because I didn't get out of the dealership until 9:30 ot 10:00 that night. Thank You. More
This was the first time my wife and I came to the Dealership because it is located far away from my home. We heard about this Dealership from words-of-mouth, from a friend. We came and had an excel Dealership because it is located far away from my home. We heard about this Dealership from words-of-mouth, from a friend. We came and had an excellent experience with this Dealership. The environment was very clean, bright and welcoming. The selections were great. The whole staff was very friendly. Especially, we were pleased with and grateful for the service and help from Duy Dang; in our opinion he is an excellent salesman. Ultimately, we received excellent price and promising services. We love this Dealership. More
By far the best new car buying experience, I have ever been involved with. At first, I was wary of the friendliness and help in looking at the cars. Before I finished, I realized that the people did car been involved with. At first, I was wary of the friendliness and help in looking at the cars. Before I finished, I realized that the people did care and wanted me to find the right car for me and not just any car. I just seemed like every step from selecting the right car, the right price, the right financing, and being ready to drive the car home was done professionally. People really cared. More
I got my new truck (Tacoma) and trade in my old car (Corolla) were less then 2 hours from the time I step in the door of Toyota Glastone. Jay Tuffli (Fleet Manager) & Allen Mezghiche (Certified Sales M (Corolla) were less then 2 hours from the time I step in the door of Toyota Glastone. Jay Tuffli (Fleet Manager) & Allen Mezghiche (Certified Sales Manager) had treat me well and do their best to get me the truck I wanted eventhough they had to go to Seatle to get. I got the truck with the best deal in town with the help of Jay & Allen. If I need to purchase a new car again I would love to deal with both genlement in the future and never hesitate to recommend anyone with this dealer for sure. Again, thank for all your help Jay, Seith, & Allen. More
Jay's customer service was outstanding! I found Jay to be efficient and honest. I was able to call beforehand to request a meeting with Jay. I found Jay to be very receptive and listened to what my need be efficient and honest. I was able to call beforehand to request a meeting with Jay. I found Jay to be very receptive and listened to what my needs and requests were. I would recommend Jay and Toyota Gladstone to anyone. More
I recently had the pleasure of buying a car from Toyota of Gladstone. I was assisted in that endeavor by Duy Dang, who more than exceeded my expectations. I have had some financial difficulties in recent of Gladstone. I was assisted in that endeavor by Duy Dang, who more than exceeded my expectations. I have had some financial difficulties in recent years and have not even tried to look for a car because I knew I wouldn't be able to get financing. Duy, John and Josh took a completely new and unique approach which succeeded in putting me in a comfortable, reliable and good-looking car and with an affordable payment to boot. They actually looked for financing first and then found a car that fit the lender's parameters. In spite of what seemed to be a "backwards" approach, I ended up with a car that met every one of my requirements ... economical (mileage in excess of 30 mpg), reliable (still under warranty), professional looking, and with a 5-speed manual transmission to boot! Before I picked the car up, Duy put it through their Detail Dept. And it looked gorgeous when I went to pick it up. And Jamshid walked me through the required mountain of paperwork quickly and painlessly. Everyone I came in contact with was friendly, professional and helpful without making me feel pressured or rushed. I will gladly refer all of my friends and family to Duy, et al, and I doubt that I will ever buy a car from anyone else. Many Thanks to Duy, John, Josh and Jamshid for an experience I will NEVER forget! B B Wilson More
We got a deal, and satisfied on our purchased a Toyota Matrix from Toyota of Gladstone. Duy Dang is the man we met at the first time. He listened our needs, and tried to fit our budget by searching the Matrix from Toyota of Gladstone. Duy Dang is the man we met at the first time. He listened our needs, and tried to fit our budget by searching the cars available in his inventory. Mr Duy is very courteous, knowledgeable, and professional. We can't emphazise this enough, Duy explained in details some vehicles we tested, and also made some recommendations. It was not a long time to waiting, finally we picked a car we like best. Duy and his dealership stand behind what they sell. At last, we drive home happy. Thanks again Mr Duy Dang, you did a great job! More
I return to this dealership to have my vehicle serviced solely because of Jenny Rhodes in the service department. She is helpful and very knowledgeable about my vehicle, and goes above and beyond to ensure solely because of Jenny Rhodes in the service department. She is helpful and very knowledgeable about my vehicle, and goes above and beyond to ensure that both the customer and the customer's vehicle are treated in an exemplary fashion. She recognizes that customers do not have time to waste, and always gets the maintenance done correctly in the least amount of time, with a smile and a friendly attitude. As impressive, her attitude is the only reason I visit this dealership...I attempted twice in the recent past to purchase a vehicle here, but both times I encountered auto salesman who were not knowledgeable about the Toyota vehicle I sought, rude and downright deceptive (liars). I walked out the second time, went to another Toyota dealership, and bought a car the very same day. Even though I would never buy a vehicle from the sales department here because of their past behavior, they do get all of my service business because of Jenny, as well as two other friends of mine who consider Jenny their service advisor, also. More