Toyota of Gladstone

There are some nice people, but not all are When I was buying my car, the dealer Glenn Howard was respectful and was almost reading our minds when we were concerned about items that were not mee When I was buying my car, the dealer Glenn Howard was respectful and was almost reading our minds when we were concerned about items that were not meeting the expectations. Jarett in the financial department was very friendly as well. However, I can not say the same thing for the other employees. Seth was helpful during the buying the process, but after the purchase I found a few details that were not very pleasant. For example, we asked about the rebate value when we ere buying the car multiple times, the sales associate told us the loan value of the car is the same exact value with the cash rebate. When I get to the store to get my chip installment, I learned that there was actually a rebate offer which we were never offered. Seth and the sales manager Joe initially denied it. Later, tried to convince me that the deal I got the is better (acknowledging the existing rebate amount), but then tried to charge me for the small gifts/packages the car was coming with and substracted them from the rebate amount with the non-straight math; and told me that they will write me a check and I can pick it up when I come back the next day when I come to pick my car up. When I get there, it was only Joe the sales manager, his attitude was extremely rude and he told me to be an adult about the deal and that I cannot complain after signing a document. Later he gave me his manager's number which was the dealership's number. The entire experience with Joe was very unpleasant. I called his manager the next day, explained him everything that happened; he listened the problem and the problem is settled. However, I am still missing some of my documents, such as the Etch document, and they were mailing to me 2 weeks ago after the phone call with the manager; but I still did not receive the documents. More

The drive was worth it! Toyota of Gladstone made the car buying experience that much better! We live about 5 hours south and had been looking at Toyota Highlanders for a coup Toyota of Gladstone made the car buying experience that much better! We live about 5 hours south and had been looking at Toyota Highlanders for a couple of months. I e-mailed Kermit about a Highlander that they had on their lot and within a few days the deal was made and we were packing up the kids, heading to pick up our new car! When we arrived we were met by friendly salesmen who directed us to Kermit and Carl who were both very kind and helped us get settled in for what is usually a long process of signing papers. Carl went above and beyond to make sure our kids were comfortable while we completed the deal. He even brought all of the paperwork to us in the kids play room so we could sit with our children while he finished his side of the process. Carl also brought all of the manuals and went through them with us before we left! The only downside was how pushy the finance employee was, but it was the end of the day and we were all tired too. I would definitely recommend Kermit and Carl at Toyota of Gladstone to anybody who wants to purchase a new Toyota! -Steve and Jennifer More

** Glenn Howard is AWESOME! ** From the first moment I asked a question via the website 'chat' function to when I left the dealership with my new car - Glen was the utmost professio From the first moment I asked a question via the website 'chat' function to when I left the dealership with my new car - Glen was the utmost professional. I've bought a lot of cars in my life and this was one of the best experiences ever. No high pressure, no 'hurried' feeling, none of that. I would highly recommend Toyota Gladstone - and especially Glenn Howard. More

Great experience! Hello everyone! Just wanted the world to know what a great experience my wife and I had working with Carl Schnaufer at Gladstone Toyota. We are incred Hello everyone! Just wanted the world to know what a great experience my wife and I had working with Carl Schnaufer at Gladstone Toyota. We are incredibly busy people with very busy scheduals and Carl was very respectful of our time and helped us to get an amazing deal almost entirely through email and phone communication. After several close deals, snafus, and double talk with other dealers Carl came to our rescue. We had an incredibly hard time finding the exact color and features of car we wanted at an affordable price. We were just about to give up and buy a color we were not entirely thrilled with to get the right deal when Carl suggested we order exactly what we want and agreed to do it for the original agreed upon price of a car we were already negotiating on. That enabled us to get our perfect car at a perfect price. Sooo glad we decided to call Carl. He ordered our car that day and had it to us in less than a month. He kept us up to date on everything from the birthday of our car to when it was on a cruise to the states to when it was on a truck to the dealer. So worth the wait. We are thrilled with our experience with Carl at Gladstone and would recommend him to any of our friends. My wife named her new car Carla in his honor. Lol. Thanks Carl! More

Glad We Came Here First! Gladstone Toyota was a great dealership to work with in my new car buying experience. That staff was very friendly, knowledgeable and accommodating. Gladstone Toyota was a great dealership to work with in my new car buying experience. That staff was very friendly, knowledgeable and accommodating. Once we decided which vehicle we liked best, the process was handled very efficiently. Also, Kermit was a great help throughout the whole process and was our one point of contact of all questions. A++ More

I love Pascha Pascha was informative and fun. I never felt high pressure or uncomfortable. I have told all my friends about my experience and my great new car.. Pascha was informative and fun. I never felt high pressure or uncomfortable. I have told all my friends about my experience and my great new car.. More

Car shopping After visiting more than ten dealerships, including two closer Toyota lots, we returned to Gladstone despite the 45 minute drive in order to work with After visiting more than ten dealerships, including two closer Toyota lots, we returned to Gladstone despite the 45 minute drive in order to work with Pascha Jefferson. She provided us with information without ever resorting to pressure and was unendingly patient. We ended up paying a price below the Truecar average we had found online, a price deemed unworthy of discussion by the dealer nearest to us. Worth every minute of the drive! More

Insulted and disrespected We had a horrible experience at Gladstone Toyota. I have never felt so disrespected in my life. This is supposed to be a Costco dealership and when as We had a horrible experience at Gladstone Toyota. I have never felt so disrespected in my life. This is supposed to be a Costco dealership and when asked to show us the dealer invoice through the Costco program they did not do it. Do not buy a car from here. More

Great Kermit was great he got the truck we wanted in the color and he gave good instructions on the operation of all the gadgets and was patience with two Kermit was great he got the truck we wanted in the color and he gave good instructions on the operation of all the gadgets and was patience with two old people. We were pleased with every thing More