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Toyota of Gladstone
Gladstone, OR
7,552 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,552 reviews
January 07, 2015
I highly recommend this dealership I've purchased two cars at Toyota of Gladstone so far. Prior to my purchases here, I owned Subarus. When I test drove the Highlander, I fell in love I've purchased two cars at Toyota of Gladstone so far. Prior to my purchases here, I owned Subarus. When I test drove the Highlander, I fell in love (loved my old Camry years ago too!) so it was easy to make the switch! Just this summer, 6 years after my first purchase, I traded in my '02 for an '07 Highlander Hybrid! Love! Better gas mileage and less money and time at the pump makes me a super happy! And it lacks nothing that my '02 had with more power to boot! Honestly, car shopping is not normally my favorite thing to do- imagine that! I find it so much work and sort of stressful too! But not so much at this dealership. It still takes time but I find that the kind men and women here take the stress out of it all! I've never felt pressured nor led astray in any way! My husband used to change my oil and work on my car but since he doesn't really enjoy that stuff (more necessity) I just take it in to Jenny and her team and they take great care of me. I always feel like my concerns are heard and addressed and that I get quality parts and reliable service. Toyota of Gladstone really is that great. Totally worth checking out if you're in the market for a new or 'new to you' vehicle or if you gotta get some service done and wanna know it's gonna be done right! PS They had a great waiting area and coffee shop within but are currently undergoing a significant remodel so waiting area is a tad different for now... but I trust that when the work is complete that the experience will be better than ever before. More
by AmyP
January 07, 2015
Patience is a virtue I took extra care to try and get the best deal possible on a new 4Runner over a period of several months. This involved contacting several dealers an I took extra care to try and get the best deal possible on a new 4Runner over a period of several months. This involved contacting several dealers and receiving empty promises from many of them. Kermit and Seth at Toyota of Gladstone were very patient with me throughout this process, and kept in touch in order to keep their offer alive. It worked, and I am very pleased with their work. Especially in contrast to some of the other local dealers, Toyota of Gladstone really showed well. More
by kantorg
January 06, 2015
Very good experience Toyota of Gladstone is part of the Costco auto buying program and that's why I went to the dealership. To my surprise, the price negotiation was ve Toyota of Gladstone is part of the Costco auto buying program and that's why I went to the dealership. To my surprise, the price negotiation was very painless. No need to go back and forth many times. They also told my trade-in at reasonable price. The salesman was very patient and helpful throughout the whole process. My wife and I had a hard time deciding between Shoreline Blue and Predawn Gray color on the Highlander. We asked the salesman to drive the cars with the 2 colors under the shade and under the sun for comparison, back and forth. He was more than happy to do that. I would recommend this dealership. Give them a chance. More
by purezx
Employees Worked With
Kermit Steward
January 05, 2015
Ask for Jonathan Hale As many do we hated the idea of buying a new car and being at the mercy of as pushy sales person. Jonathan was anything but pushy. He gave us space, a As many do we hated the idea of buying a new car and being at the mercy of as pushy sales person. Jonathan was anything but pushy. He gave us space, answered our questions and helped us drive away with a product that we wanted. More
by cbw
Employees Worked With
Jonathan Hale
January 02, 2015
sorry, our word is no good. I purchased a used van at the beginning of November. The salesman promised to get us the full set of mounted snow tires from the guy who traded it in. I purchased a used van at the beginning of November. The salesman promised to get us the full set of mounted snow tires from the guy who traded it in. We purchased on Friday and were supposed to come pick up the tires on Monday. After calling monday, my wife received a return call from the salesman who said "sorry, the tires were sold on craigslist." I called the sales manager directly and asked what he was going to do for me. He said, "if they promised you tires, they are going to have to deliver." I was supposed to get a call back from an assistant sales manager named John Hill, who was involved in the sale. After calling back several Times and getting nowhere, I filed a complaint with the BBB. On close to the last day they were able to respond, sales manager Rich called to offer me a certificate for a full detail instead of tires. He said he would mail it out around the beginning of December when I talked to him. The certificate was good for two years and I could bring it in on the last day. Later that same day, I received an email from the BBB saying the dealership claimed to have resolved the issue and lack of response would settle the complaint. On the good faith that my certificate was in the mail, I did not respond. New years eve I called back wondering where my detail certificate was. John hill called me back and tried to say no tires were promised after I explained the entire story. John Hill called back again to tell me that sales manager Rich never said he'd send me a certificate. I told him that his boss was a liar, and that if he chose to do business that way, I'd not be able to recommend them to anyone. John Hill calls a third time to tell me, " I had a tiff with Rich and you have your detail, because I have lots of money." he said come on in and get it done, I said it didn't need it yet. I didn't even want a detail, I wanted the tires that I was promised originally. More
by mark
Employees Worked With
John Hill, Lui's, sales manager rich
January 01, 2015
Kermit Steward This was the only car lot I visited upon my very first car purchase, ever. Kermit invited me out. I appreciated his focus and happy attitude with help This was the only car lot I visited upon my very first car purchase, ever. Kermit invited me out. I appreciated his focus and happy attitude with helping to meet my shopping criteria. I especially appreciated how he quickly went through all the steps to get the price I could afford and stick with and get the paper work rolling. I would certainly send my friends and family to see Kermit when it comes time to car shop. More
by Connie Moretz
Employees Worked With
Kermit Steward
January 01, 2015
I got the car I wanted at a fair price The process was smooth and everything went how I hoped. I had to haggle but it was worth it. I got a generous amount for my trade in. The process was smooth and everything went how I hoped. I had to haggle but it was worth it. I got a generous amount for my trade in. More
by jaredball
Employees Worked With
Kermit Steward
December 31, 2014
Purchase of a 2015 Tundra Working with Gladstone Toyota was a great purchasing experience. Right from the start I was shown all the options I was interested in seeing. In add Working with Gladstone Toyota was a great purchasing experience. Right from the start I was shown all the options I was interested in seeing. In addition, I was given every opportunity to ask questions and express my concerns. The purchase was a non-pressure, non-hassle opportunity to make the best deal possible. I am very satisfied with all that Gladstone Toyota has to offer and would recommend them to anyone that is in the market for a new or certified used car/truck. I look forward to many years of professional customer service from their dealership. Thank You Kermit and Kyle, you guys are great! More
by duane_dm
Employees Worked With
Kyle Hulett, Kermit Steward
December 31, 2014
Buying a car used to be something we feared and avoided. The folks at Gladstone Toyota/Scion made the buying experience a great one, especially Kermit. He was k used to be something we feared and avoided. The folks at Gladstone Toyota/Scion made the buying experience a great one, especially Kermit. He was kind and open and went out of his way to work with me. More
by Sarah
Employees Worked With
Kermit Steward
December 28, 2014
New to me certified Tacoma A big 'thank you' to David E. for calling me to follow up on my inquiry. Tom A. was very professional and made the process run very smoothly. I'm ve A big 'thank you' to David E. for calling me to follow up on my inquiry. Tom A. was very professional and made the process run very smoothly. I'm very pleased with the quality of my new to me 2010 Tacoma. They did a good job on price and financing, which sealed the deal for me. More
by will
