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Toyota of Gladstone
Gladstone, OR
7,694 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,694 reviews
February 01, 2016
Wade Fish is the best! I was very happy with the salesperson when I bought my 2008 Acura MDX from Toyota of Gladstone. Wade knew what kind of car I wanted and helped me get I was very happy with the salesperson when I bought my 2008 Acura MDX from Toyota of Gladstone. Wade knew what kind of car I wanted and helped me get it. He was easy to work with, friendly and enthusiastic! More
by Steftackett79
January 29, 2016
Don't Offend the Buyer I have purchased 3 new Toyotas here in the past 4 years. The experience the first 2 times was pretty normal, not terrible. The process always takes mu I have purchased 3 new Toyotas here in the past 4 years. The experience the first 2 times was pretty normal, not terrible. The process always takes much longer than they say, and they always act like I'm asking the world when I state what my max payment/down payment/interest rate is. This time was especially bad. I was trading in a Tacoma (a year old) for a commuter car. First they only offered to lower my payment by $15 for a Prius! Then after I almost walked several times, they actually gave me the payment I asked for from the start. Then they waste your time trying to sell you add ons like paint protection, gap insurance, service plans, etc., jumping the payment you worked so hard to negotiate up 20, 30, 100 dollars. I even told the salesperson I knew they were going to do that, and he just said, well don't by the service plans. Don't push them, then. Then, the salesperson made comments about not wanting someone else to raise his kids and paying extra child support so his ex-wife wouldn't have to work JUST after he asked if our kids were in daycare and AS I filled in my job information (I work FT and make more than my spouse, quite a bit more.) Really? Clueless. Keep your opinions to yourself. He also made such a show of walking back to check with his manager and revealing "secrets". Classic bad salesperson crap. I almost walked just because of him! But I didn't want to waste MORE time at another dealer. I knew what I wanted when I came in, but the salesperson just didn't want to listen. Also, I mentioned I'd bought 2 cars there already, and he acted like I was new to planet Earth. I might go somewhere else for my next car. Don't offend your customers. The finance person was great (except for the hard sell on the gap insurance even after I said I already have it through my insurance carrier), and I really like the service department. They are awesome. The salespeople who sold me the first 2 cars (only one is still there) were new to their jobs, but way more professional and kind and transparent than this guy. Ugh. More
by boughtacar
Employees Worked With
Dustin F.
January 26, 2016
Great job I test drove a new Tacoma no hassils. They found me one that fit my parameters in a local area. Thank you. I would recommend. I test drove a new Tacoma no hassils. They found me one that fit my parameters in a local area. Thank you. I would recommend. More
by Adm
Employees Worked With
Dustin and Trey
January 25, 2016
Camry Purchase We had a positive experience at Gladstone Toyota. The sales and service team did a good job of not being so pushy. We walked out with a new car and fe We had a positive experience at Gladstone Toyota. The sales and service team did a good job of not being so pushy. We walked out with a new car and feeling like we were treated well. More
by Anca
Employees Worked With
I don't remember the names, Kenny Khzam
January 24, 2016
Awesome dealership Kermit was really fun to work with! The dealership is awesome, very modern beautiful building. They brought in a 4Runner from another dealership so Kermit was really fun to work with! The dealership is awesome, very modern beautiful building. They brought in a 4Runner from another dealership so I could have just what I wanted, and that was handled very smoothly. More
by Bob Brown
Employees Worked With
Kermit Steward
January 24, 2016
pleasant experience Khzam had a warm and down to earth demeanor, from start to finish. He was thorough in explaining the features of the car and I could see that he was Khzam had a warm and down to earth demeanor, from start to finish. He was thorough in explaining the features of the car and I could see that he was passionate about Toyota. We didn't feel rushed or pressured but I know that Khzam did everything in his power to earn our business. We quickly came to an agreement and gave me an offer I couldn't refuse. Even though I really wanted to be stubborn and test drive a Honda! Our overall experience was very positive, although we thought it was odd that our vehicle didn't come with floor mats. More
by chelc33
Employees Worked With
Kenny Khzam
January 24, 2016
Experience at Toyota of Gladstone What an awesome and easy experience at Toyota of Gladstone. From start to finish we were treated very well and we walked away with the car we have th What an awesome and easy experience at Toyota of Gladstone. From start to finish we were treated very well and we walked away with the car we have thoroughly enjoyed. We had such a good experience we will be buying out next vehicle from this dealership More
by Kathy jolly
Employees Worked With
Joe Chambers, Azhar Khan
January 23, 2016
Red Carpet Experience The best sales experience I have ever received. My fiancé and I leased a brand new RAV4 from Gladstone Toyota. Matt Taylor was such a pleasure to deal The best sales experience I have ever received. My fiancé and I leased a brand new RAV4 from Gladstone Toyota. Matt Taylor was such a pleasure to deal with, from the moment we walked into the dealership we felt like family. Matt had been communicating with me through email and most of the paperwork already done prior to us arriving. We were hesitant to drive all the way up from Salem, however Matt quickly put us at ease and gave us our best experience ever. The really do roll out the red carpet for you at Gladstone Toyota. Our SUV was waiting for us in the show room on red carpet and we literally drove it out of the showroom. Matt thanks for an excellent and amazing experience! More
by Osubeavers66
Employees Worked With
January 23, 2016
Lease of a new 2015 FourRunner Great staff, nice facilities, and overall good experience. I love my new vehicle, would not drive any other car. This is my 6th FourRunner and Toyota Great staff, nice facilities, and overall good experience. I love my new vehicle, would not drive any other car. This is my 6th FourRunner and Toyota has done a nice job keeping up with trends in options. The engine is long lasting, and I plan on keeping the SUV for 100,000 plus. More
by abmore
Employees Worked With
George and Joey, Garrett Griffith, Kenny Khzam
January 23, 2016
Wadeimus Prime I went into this dealership with the common misconception that I would have to fight until my dying breath to get the deal I wanted. And I was 100% wr I went into this dealership with the common misconception that I would have to fight until my dying breath to get the deal I wanted. And I was 100% wrong. Wade helped me with the purchase of my 2016 scion tc and he was fantastic. He didn't try to use car selling jedi-mind tricks on me or any of that kind of stuff. He truly does care about his customers. He even paid for and sent me a bottle of touch up paint a couple of months later after my car got chipped. My experience at Toyota of Gladstone great and Wade was so good that I have decided to name my second child after him. I will name him Wade Edgar Patershall (or wadina if I have a girl). 10/10 would recommend More
by RyanPatershall
Employees Worked With
Wade Fish
