Toyota of Gladstone

A great buying experience We bought a Toyota 4Runner from Kermit Steward this past weekend and have never had a better experience buying a new car. We pretty much knew what we We bought a Toyota 4Runner from Kermit Steward this past weekend and have never had a better experience buying a new car. We pretty much knew what we wanted and Kermit was great working with us at finding the right car at the right price. Kermit talked to us about options, but without being obnoxious, and we never felt like we were being jerked around (unlike with many other dealerships we talked to before coming to this one). Once we found the right car and decided on the price, the paperwork was smooth sailing -- no sudden extra fees or need to talk to the manager about a different price. Kermit then was really helpful in setting us up and getting us on the road -- helping us connect our phones, setting up the Entune system, explaining different bells and whistles, etc. Kermit is a good guy and we highly recommend him. More

Great Experience, Love My RAV4 When my husband and I arrived at the dealership, we met Khzam who appeared to be - he later confirmed that he was - leaving for the day. He didn't hes When my husband and I arrived at the dealership, we met Khzam who appeared to be - he later confirmed that he was - leaving for the day. He didn't hesitate to assist us and was a pleasure to work with over the next few hours. With a set budget for a monthly lease, it was easy and quick to get the right price. Jason, who we signed the paperwork with, was just as friendly and helpful - clearly explaining additional options for us to consider. Not once did either myself or my husband feel pressured and we are both very pleased with how well they worked to help us get what we wanted. Thank you! More

after the dust cleared Went to Gladstone for the 30,000 mile maintenance on my 20013 Tundra and was shown how easy it would be to upgrade from a 2013 to a 2016. My problem t Went to Gladstone for the 30,000 mile maintenance on my 20013 Tundra and was shown how easy it would be to upgrade from a 2013 to a 2016. My problem that I ran into was it cost me a lot more to swap vehicles. I was told that the canopy top on the 2013 would fit and the service department would install the top. After they installed it, they pointed out a 1 inch gap between the rear cab and the canopy after I signed for the new truck. I took the canopy back to where I purchased it and they were previously aware the 2016 rear bed was an inch longer then the 2013 and in order to properly correct this gap I need to replace the canopy with the correct size. So I had to order a new top and be out $1500.00. I took the word of the salesman and his manager that the canopy would fit the new truck, a simple tape measurement could have saved me a big headache. Also, I recently purchased 10 ply tires for my 2013 truck and was told that they can be installed on the new truck; however, I was never given any credit for the tires from the new truck. My buying experience was not pleasant, I was at the dealership from 10:00AM until after 6:00PM. I felt that I was pressured and rushed into this purchase. I was very happy with the 2013 Tundra and after I spend more money, I may develop the same feelings for the 2016. I must say that the finance and service departments were the shining stars of the dealership, if only the sales group would have been more knowledgeable of their product, I might have not bought the 2016 Tundra knowing that the canopy would not fit but I would have a been the same very satisfied customer with my older Tundra. More

New Car Drives Great I wasn't sure what I wanted, but quickly found out how to buy a great newer rig. Khzam was good at getting all the paperwork done efficiently once I I wasn't sure what I wanted, but quickly found out how to buy a great newer rig. Khzam was good at getting all the paperwork done efficiently once I figured out my best option. More

New car purchase I started through the Internet office. I met Kermit and told him what we wanted. He then found one elsewhere and had it delivered rapidly. Trade in pr I started through the Internet office. I met Kermit and told him what we wanted. He then found one elsewhere and had it delivered rapidly. Trade in price was fair and whole process was done in about an hour. More

Car buying new Thank you Kermit and Gordon for assisting me in buying my first new car . It was a great experience and I ll recommend this place to everyone Thank you Kermit and Gordon for assisting me in buying my first new car . It was a great experience and I ll recommend this place to everyone More

No Hassle Firstly, Kermit was unavailable due to my tardiness, but he paired me with San and he was a great person to work with! Not once did he ask me anything Firstly, Kermit was unavailable due to my tardiness, but he paired me with San and he was a great person to work with! Not once did he ask me anything about price until I truly found the car I liked. Smooth ride the whole way (pun intended) Both San and Damian were great and Dustin sealed the deal with no fluff, just plain and simple. This was a total team effort and I liked how much they cared what vehicle I was getting instead of just selling me anything. They worked with me on every aspect and at the end of the day and drove home happy! Thank you so much Gladstone! More

A good experience. We worked with Kenny Khzam, who did a great job of getting us the right car for the right price. He was very helpful and motivated, and I'd work with We worked with Kenny Khzam, who did a great job of getting us the right car for the right price. He was very helpful and motivated, and I'd work with him again. We had come in to get our older model Toyota serviced, and decided to look at the new cars since we were in the market for a new car, as well. Kenny walked us through the lot to look at cars that met our price, and helped us locate the one that worked for us. More

Helpful Connection Matt Taylor was informative and positive. The Prius experience was new to me but I went away confident. The buying experience went smoothly, and my Matt Taylor was informative and positive. The Prius experience was new to me but I went away confident. The buying experience went smoothly, and my new Prius wagon is exactly what I needed. More

Satisfied customer. John Calhoun was my sales person at Gladstone Toyota. After several months of online research and hunting, I narrowed my dealership choice down to th John Calhoun was my sales person at Gladstone Toyota. After several months of online research and hunting, I narrowed my dealership choice down to three. John was particularly sensitive to my needs and not at all pushy, so I decided to buy from him. If ten is the highest rating, I would give him a ten. The only process I would rate lower is the paperwork. I haven't bought a car in 13 years and am glad to say the experience has improved, with the exception of the paperwork. I fail to understand why it takes nearly an hour to produce the paperwork. I would definitely recommend John Calhoun to anybody I know who is looking to purchase a Toyota. More