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Toyota of Gladstone - Service Center

Gladstone, OR

4.2
507 Reviews

507 Reviews of Toyota of Gladstone - Service Center

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May 11, 2022

Find another place to get your Toyota service. Last time in they didn’t finish or maybe start all the service they said they did. Also I asked them to change the wiper blades. It didn’t get done a More

by jim32
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Owen Furlong, was terrible , Mike Hill
May 14, 2022 -

Toyota of Gladstone responded

Jim, we are sorry to hear that you had a bad experience with our service department and apologize. We would like an opportunity to make it up to you; however, we don't have enough information in the review to reach you. Can you please reach out to our Service Manager, David Ruppert so we can get additional details to help out? He can be reached at (503) 722-4800 or DRuppert@ToyotaofGladstone.com

May 14, 2022 -

jim32 responded

I have already talked to him. I didn’t find him very interested in my poor service. I will just go to another dealership for my service and sales.

May 01, 2022

You have been our go to for service for 18 years. Hasn't always been 5 stars but we still come back. More

by terry37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
May 03, 2022 -

Toyota of Gladstone responded

Thank you Terry! We appreciate you being a loyal member of the Toyota family. We look forward to seeing you next time.

April 30, 2022

I appreciated the free ride back to my home while my car was being serviced. I was shown the cost before the service so there were no surprises. The customer service was efficient and my car was ready the More

by Fkhosford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember names but all were kind and efficient.
May 03, 2022 -

Toyota of Gladstone responded

Thank you so much for sharing this with us. We look forward to seeing you next time!

April 25, 2022

Great service, no waiting time, dropped my car up and LYFT was ordered and I was called as soon as service was complete. More

by Dmullin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hill
Apr 26, 2022 -

Toyota of Gladstone responded

Thank you so much for sharing this with us! We look forward to seeing you again.

April 24, 2022

This time my experience was great. Things have definitely improved. I was out within an hour and able to make my appointment that I had scheduled for later that morning. Thanks. More

by Catherine Tolle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't get any names
Apr 24, 2022 -

Toyota of Gladstone responded

Catherine, thank you for your feedback and for giving us another chance! We absolutely appreciate it.

April 22, 2022

Great Service. ......Very helpful service advisors and great communication skills. Best place to take your Toyota too. More

by ET K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hill
Apr 24, 2022 -

Toyota of Gladstone responded

Thank you!

April 21, 2022

There are cheaper places to have my car serviced, but the dealer service techs know the idiosyncrasies of the Prius better than many of the other shops. More

by ronk
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
Apr 24, 2022 -

Toyota of Gladstone responded

Thank you for your business!

April 08, 2022

Fair price, excellent knowledge, on schedule, good attitude, clean and sufficiently large waiting room. Thanks More

by dey2508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Channel
Apr 09, 2022 -

Toyota of Gladstone responded

Thank you for allowing us the opportunity we look forward to you visiting with us again.

March 30, 2022

Very reliable. Communicates clearly work needed. Listens to my needs/concerns. Car repairs complete, operates smoothly after servicing. More

by Ann.W.Cavanaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta
Mar 30, 2022 -

Toyota of Gladstone responded

Thank you very much for your business!

March 25, 2022

I love the warranty maintenance service! Also the folks that work here are so nice!! When I didn't know where to go I ask a random employee walking back inside and he smiled and wasn't annoy More

by k_olszewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Mar 26, 2022 -

Toyota of Gladstone responded

We appreciate your stellar review and thank you for being a loyal Toyota of Gladstone customer!