Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
507 Reviews of Toyota of Gladstone - Service Center
Sort by
February 13, 2023
I have been coming to this dealership for years and was proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but on proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but only said that it was a big service. I told them to do what was necessary. I ended up waiting over 4 hours. No one updated or contacted me about the status of my car. I had to track down another associate to finally check me out. I was not given any pricing at the check-in but the final cost was over $1300 for a routine maintenance. There was a lack of transparency about the process. Emailed the manager and could not get a response... More
by BrianC35
Employees Worked With
Jody Chase
Helpful January 24, 2023
Excellent transaction all around! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! More
by jill_dayton
December 23, 2022
Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointment"! I bought my 4runner here and the sales dept is great. Service sucks. I won't be back for service. Gary Nixon More
by garnixon
Employees Worked With
August 22, 2022
Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Going downhill?? Not the excellent service I’ve had in the past; far from it!! More
by Suestad
Employees Worked With
June 27, 2022
excellent experience, the work team combines technical and human quality. Additionally, they help you find the best option according to your needs. and human quality. Additionally, they help you find the best option according to your needs. More
by Jfcc_89
June 20, 2022
The service staff were among the rudest I have ever experienced (Kyle specifically). Will not be coming back...No one in customer service should mock or belittle their customer. experienced (Kyle specifically). Will not be coming back...No one in customer service should mock or belittle their customer. More
by springerehs
Employees Worked With
Kyle Reed
June 09, 2022
I first came in there and bought this jeep turns out it leaked badly I had it for three days when I brought it back in the gm gave me his card and said we will take care of this. I went without my car f leaked badly I had it for three days when I brought it back in the gm gave me his card and said we will take care of this. I went without my car for 10 days came in there distraught after they tried to fix it and failed I brought it back they were still very cool about everything still willing to work it out with no charge to me they gave me a loaner car which is great no charge and worked on it some more after two more weeks they admitted they didn’t have the skill level and could be frame damage they offered to take the car back I was leaving when I saw the Ford explore much newer car two years newer my payments were a little bit more but they really worked with me and got my payments down I got a warranty on it they were really give up I never really gave up I guess on them they were very cool the whole process and everything I appreciate them now I’m driving a nice ride I may suggest check for leakers when you have a panoramic view moonroof always check for leakers but I am overall very pleased with how it turned out little bit a struggle at first but it’s OK now thank you Toyota Gladstone More
by Daryl.teagle
Employees Worked With
Other Employees :
Rich Stiefel
