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Toyota of Gladstone - Service Center

Gladstone, OR

4.1
507 Reviews

507 Reviews of Toyota of Gladstone - Service Center

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March 19, 2022

I got an appointment for diagnostics and arrived on time After an hour and a half I inquired how it was going. I was informed that nobody had looked at it yet! It would be another half hour before someone More

by Rocco
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hill
Mar 26, 2022 -

Toyota of Gladstone responded

Rocco, thank you for letting us know about your experience. We do strive for complete customer satisfaction but do fall short on occasion. We are sorry to hear that happened during your visit and will definitely use your feedback to improve. Thank you!

March 12, 2022

Nice that they called me a car service and my service guy was amazing and so kind! More

by rachelmiller360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Tsuruta, Kyle Reed, Parker Howell
Mar 19, 2022 -

Toyota of Gladstone responded

Thank you so much, we are so happy that you chose to visit our service center. We look forward to seeing you visit with us again.

March 12, 2022

Kyle is always very helpful. Appreciate him and the service folks. Highly recommend this dealership. More

by rebmarsh
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reed
Mar 19, 2022 -

Toyota of Gladstone responded

Thank you so much, we are so happy that you chose to visit our service center. Thank you for being a loyal member of the Toyota of Gladstone family.

March 09, 2022

Gracias al vendedor Manuel por su excelente atención, quedó conforme con el confort del vehículo More

by johannamarquezjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

Toyota of Gladstone responded

We are so happy to have had the opportunity to provide you with a truly exceptional experience. Welcome to our family and congrats on the new Toyota.

March 05, 2022

I wish there would be a place to charge cell phones. Also it would be nice to provide beverages . Waiting area is cold and unfriendly . Service is good though. More

by ckitzing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The fellow who received me was very friendly
Mar 17, 2022 -

Toyota of Gladstone responded

Thank you so much, we are so happy that you chose to visit our service center. We look forward to seeing you visit with us again, I apologize you did not see the charging boxes at the back of the room that we provide for guest use. Hopefully you can return again when we have our cafe re-opened and operational. It was closed due to covid and we are hoping to have it up and running again soon.

March 04, 2022

I made my appointment for Friday morning and when dropping it off Thursday evening the young man at the desk said they could do it that night , so I left it and it was done in an hour ! SWEET ! More

by Mike52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not catch their names , I normally work with Austin though . He was all ready off got the night .
Mar 17, 2022 -

Toyota of Gladstone responded

Thank you so much, we are so happy that you chose to visit our service center. We look forward to seeing you visit with us again. Thank you for being a loyal member of the Toyota of Gladstone family.

February 18, 2022

It was A great experience. kyle in the service departmant was very helpful and answered all my question. More

by LUCHT45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Reed
Feb 21, 2022 -

Toyota of Gladstone responded

Thank you!

February 10, 2022

Always professional and friendly. pleasant to work with. I purchased over 10 cars in Gladstone during the past 3-5 years and use the service departments on all my personal and business vehicles. Ran S. More

by ran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Reed, Parker Howell
Feb 12, 2022 -

Toyota of Gladstone responded

Ran, thank you for being such a loyal Toyota of Gladstone customer. We greatly appreciate it!

February 08, 2022

Great improvements in getting faster service for oil changes. Respectful service crew. The Web page for customers needs improvement. I can’t update my address or even get in my account. More

by Ivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen Furlong
Feb 09, 2022 -

Toyota of Gladstone responded

Thank you so much Ivan. Can you please give me a call and we can talk about the account you are trying to get into. Thank you Charity!

February 04, 2022

Prompt courteous service. All service was completed as requested and the invoice was explained in detail. More

by ET K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Elder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hill
Feb 07, 2022 -

Toyota of Gladstone responded

Thank you!

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