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Toyota of Greensburg - Service Center

3.9

21 Lifetime Service Reviews

4964 U.S. Route 30, Greensburg, Pennsylvania 15601

21 Reviews of Toyota of Greensburg - Service Center

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September 27, 2018

"Upset with Service..."

- NotForAJ...

Took my '09 Tacoma in to have the frame replaced per the factory warranty, and also a few other things done. After waiting since March for the frame to arrive, it finally came in. That's when AJ Pacienza in Service called with a LAUNDRY list of other things they "found" that needed done, that not surprisingly, were NOT covered by the warranty. After an actual yelling match on the phone, I will be picking the truck up (supposedly soon) with just the frame done. AJ is ok with oil changes and brakes, but do not trust him with major work- he will definitely misquote and mislead you! I personally know 2 others that had their frames replaced there...and SAME story- the Service Dept. had a long list of other work that needed (OR that they strongly recommend) to be done. I've bought 4 vehicles there over the years, as well as a lot of service done, and have not had a worse experience than I did dealing with AJ....

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Recommend Dealer
Yes
Employees Worked With
AJ Pacienza
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2018 -

Toyota of Greensburg responded

Thank you for your feedback. It is disappointing to hear about your unhappy experience with our dealership. We would appreciate the opportunity to address your concerns. Please contact us at your earliest convenience to discuss this issue. Sincerely, Toyota of Greensburg Management Team

August 16, 2018

"Excellent service!"

- jim0047

Been buying 4Runners at Toyota Greensburg since 2005 with a fantastic relationship. I had them replace my tires and it went fast and smooth. Never any issues. High quality and professionalism. I recommend Toyota, Greensburg branch to anyone looking for a great deal with some really great perks, service, inspections, etc. Check them out. Jim M Latrobe PA

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Recommend Dealer
Yes
Employees Worked With
Brian Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dan Parker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephen Parks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bev Peindl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Riz Rizvi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

Toyota of Greensburg responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Toyota of Greensburg Management Team

January 17, 2018

"Good latch"

- Jbingmab1

Last year around this time we took my husbands FJ cruiser to the dealership to get something fixed. When we picked it up the worker verbally admitted to breaking the hood latch and gave us trouble and wanted us to pay for it. He fixed it and all was okay then 11 months later, the hood latch breaks again. We take it in they “lubricate it” and we take it back home. Then a day or 2 later we try to put in some windshield fluid and GUESS WHAT BREAKS AGAIN.... yes the hood latch that was originally broken from YOUR employee. It’s just disgusting how they fix the cars. It is a classic scheme of breaking something so that he car us to come back. So disgusted.

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Recommend Dealer
No
Employees Worked With
Not sure
December 01, 2017

"Devin Buchko"

- Mamma

When going to any dealership, you expect to be pressured in purchasing a vehicle. Not so with Devin. He is outgoing and truthful. Willing to listen to what you want. Doesn't try to pressure you into buying something that is not right for you. His personality is great. Very knowledgeable about all the vehicles. Just an all around good guy! Takes time with you, even if you are not there to purchase a new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Devin Buchko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 07, 2017 -

Toyota of Greensburg responded

Thank you for taking a moment to leave us this great review! We strive to provide each of our guests with a positive experience and it is great to hear Devin could do just that. Please don't hesitate to contact us if we can assist you with anything else. Sincerely, Toyota of Greensburg Management Team

October 31, 2017

"Excellent"

- catsdogs

From the time you make an appointment until your actual service and beyond you are informed and updated from start to finish. Friendly staff, clean facility, comfort surroundings and waiting area. This is a truly five star service department. These are people that care.. Take it from a car guy for over 50 years this is a top notch dealer!!!! Rich K.

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Recommend Dealer
Yes
Employees Worked With
Service,Department, Melanie Testa
Mar 14, 2018 -

Toyota of Greensburg responded

Thank you for sharing your experience with us. We are glad to hear our service team could provide you with a friendly and efficient experience. We will share your comments with the rest of the team. Please let us know when we can assist you again! Sincerely, Toyota of Greensburg Management Team

October 11, 2017

"I get good deals and very good service! "

- Leslie B

I have bought four vehicles from this dealership! I have tried others out of curiosity and I keep coming back to Toyota of Greensburg! I have always gotten good deals, excellent service and friendly treatment! I compliment the whole staff, because everyone I have dealt with was friendly and helpful!

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Recommend Dealer
Yes
Employees Worked With
Dan in the service department!
Oct 12, 2017 -

Toyota of Greensburg responded

Thank you for leaving us this great review. We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Toyota of Greensburg Management Team

August 13, 2017

"Lifetime drive train warranty "

- Sidney

They advertise home of the lifetime warranty on the drive train. It's complete BS. Don't try to use it. You'll be surprised at what lengths they'll go to not honor it.

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Recommend Dealer
No
Employees Worked With
AJ Pacienza jr
Aug 31, 2017 -

Toyota of Greensburg responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we'd like to extend my sincerest apologies for your recent experience. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, Toyota of Greensburg Management Team

August 02, 2017

"Honest Dealership with Wonderful Staff"

- Sharon Wittig

We can't say enough nice things about the Greensburg Toyota Dealership. The staff is friendly and courteous and we never seem to wait much longer than an hour for service to be completed. Special care is always taken to protect our vehicle's interior and many times we are treated with a free car wash! Can't say enough nice things about our salesman, John Sewchek. (What a swell guy with the voice of a radio announcer! LOL.). Thank you all for your hard work and determination to satisfy your clients. Peace!

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Recommend Dealer
Yes
Employees Worked With
John Sewchek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rob and Beverly in Service--also terrific people.
Aug 02, 2017 -

Toyota of Greensburg responded

Thank you for the glowing review, Sharon! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Toyota of Greensburg Management Team

July 27, 2017

"Service"

- Margie

Such a Great staff! They are Friendly and not pushy when buying. Service is quick! Love this dealership! I recommend this dealership and Toyota overall!

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Recommend Dealer
Yes
Employees Worked With
Larry Jenkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2017 -

Toyota of Greensburg responded

Thank you for taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing our dealership. Sincerely, Toyota of Greensburg Management Team

January 18, 2017

"Customer Service is alive and well!"

- Galadriel Strauser

At an after hours marketing event for our local Chamber of Commerce, I mentioned to Steve that my key fob didn't work -- he found the Parts Manager, opened the closed department and repaired it on the spot! Talk about above and beyond :) I wasn't even a customer at the time. I am now though. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Steve Markovich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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