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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,599 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,599 reviews

February 23, 2022

Very unhappy with my experience. Extremely long wait. Poor customer service. Have absolutely NO paperwork on my new vehicle. Wouldn’t recommend. More

by MELLBELL787
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know names.
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Feb 24, 2022 -

Toyota of Hackensack responded

Sorry to hear about your experience. If you could perhaps provide more details on your experience, we can either address your concerns or try to better the experience for the future. You described the wait being too long. Was this in regards to the finance department? Taking delivery of the vehicle? If paperwork was missing from your purchase, did you reach out to anyone to request we provide the paperwork?

Feb 24, 2022 -

MELLBELL787 responded

We waited 3 hours for the finance department. People that came after us, left before us. Our total time there was 5 hours, and we knew exactly what vehicle we wanted. I reached out to a manager about the paperwork, and no one ever got back to me.

Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your response! May I ask the name the vehicle was purchased under? (You can respond privately). Which manager did you reach out to regarding the paperwork?

Feb 24, 2022 -

MELLBELL787 responded

How do I respond privately? I unfortunately do now know the name of the manager I left the voicemail for, all they told me was that he was the manager of my sales person Diana. The general sales manager Mario sent me a text as well asking how my service was, and I expressed my concerns to him, but have not yet heard a reply either.

Feb 24, 2022 -

Toyota of Hackensack responded

If you like you can e-mail me directly? Jay Rim Internet Director jrim@toyotaofhackensack.com.

Helpful
February 23, 2022

Awesome to deal with and great service. Would recommend to friends and family. This is my second time going back More

by DRUKE00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you allowed a us a second opportunity to sell you a vehicle! Referrals are always welcome!

Helpful
February 23, 2022

Great service, everything done properly, my 2019 Highlander runs great, no problems at all. Thank you. More

by KBEATO80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Garcia
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was great! We appreciate that you service your 2019 Highlander with us!

Helpful
February 22, 2022

Miriam was great and could not have been more personable or professional. She responded very promptly to all emails and phone calls and handled the whole process superbly. I would recommend her to my friend More

by INSPEX10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear your experience with Miriam was both professional and handled superbly. We appreciate your business! Enjoy your new purchase!

Helpful
February 22, 2022

The staff are excellent and work hard for they customers to get the best deals More

by GARNET211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Paul Almeida is one of our senior sales associates. His clients trust that he will provide the best deal possible and continue to ask for him by name. Thank you for your business! Enjoy your new purchase!

Helpful
February 22, 2022

Being a loyal customer for more than 30 years speaks for itself!!!Great service and sales departments More

by galinarann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric, service manager
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Feb 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been a loyal customer of Toyota of Hackensack for more than 30 years! Thank you for your business!

Helpful
February 21, 2022

Staffs were friendly and great Waiting time was reasonable Waiting place was clean and neat More

by REDPOPPY.KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service separtment
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Feb 21, 2022 -

Toyota of Hackensack responded

Thank you for you 5 Star review! We are glad to hear that the service personnel during your visit were friendly and were respectful of your time. We appreciate your business! Thank you for servicing with us!

Helpful
February 20, 2022

Great service at Toyota of Hackensack. Always flexible schedule and willingness to help. Always recommended More

by Nat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana
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Feb 21, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear your service experience with Dana was above your expectations! Thank you for your business! Thank you for servicing with us

Helpful
February 20, 2022

Everyone was very professional and courteous. I used the shuttle service and was pleased with the service and the driver More

by JSCARLETT54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service person
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Feb 21, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you made use of our shuttle service while servicing your vehicle with us! Thank you for your business!

Helpful
February 20, 2022

The staff at this dealership have been awesome, from the reception, cashier, welcoming group, and especially Joe, Paul and Bobby who have gone over and above to accommodate me. And, not to fail to mention t More

by Cbe77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Bobby, Paul, welcoming staff.
Report | Print
Feb 21, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with several of our service personnel was awesome! Thank you for servicing with us! We appreciate your business!

Helpful
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