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Toyota of Hackensack

Hackensack, NJ

4.5
4,001 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,001 reviews

April 15, 2022

I had an AMAZING experience leasing my new Rav4 with Melissa Louissaint. She texted me and kept me updated on everything that needed to be done, she was very helpful and knowledgeable, and she was a ple More

by szenin8630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you had a amazing experience with Melissa in regards to leasing a new RAV4! Thank you for allowing us to be your dealer of choice! We appreciate your business! Enjoy your new RAV4!

April 15, 2022

Very professional and personable crew. Quick to return correspondence and no question left unanswered. Even picked me up at the airport! More

by gravity_01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine, Mary Green
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear the at Internet Department was able to answer any questions you had regarding your vehicle purchase! Since you traveled from distance, the least we could do was pick you up at the airport! We appreciate your business! Enjoy your new Supra!

April 15, 2022

Outstanding service! A pleasure to deal with. Excellent communication. Quick response times. Made the car buying experience very enjoyable. Checked every box to insure m More

by SUSAN W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Caraballo
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the communication during your purchasing process was excellent! Our fearless leader Mario and Armando always go out of their way to make sure the buying experience is as enjoyable as possible. We appreciate your business! Enjoy your new purchase!

April 14, 2022

very very good fast service everyone is very friendly and very attentive and helpful I would come back here again More

by tomgernegliaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience was both expeditious and friendly! Thank you for choosing us for service! We appreciate your business!

April 13, 2022

Ana and the Toyota of Hackensack team have been a pleasure to deal with in procuring our Toyota Highlander hybrid. Ana was pleasant, attentive and eager to help and maintained constant communications More

by Jaimebirman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Ana was pleasant, attentive, and communicative during your purchase of a Highlander Hybrid! Thank you for choosing us! We appreciate your business!

April 13, 2022

Car service was courteous and efficient. Representative kept me up to date on any changes needed. Cost was reasonable. More

by JSJS1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
Apr 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul from our service department was in contact with you throughout your service visit with updates and changes! Thank you for servicing with us! We appreciate your business!

April 12, 2022

Service was done in a timely manner. The wait was better than expected. Satisfied with service. More

by ant272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep
April 12, 2022

Toyota of Hackensack has been my go to dealer to take care of my cars through many years. I found the staff knowledgeable, professional, straightforward. The price is also reasonable especially in ligh More

by Rocs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
April 11, 2022

We had a great experience at Toyota of Hackensack. I got a service, four new tires and alignment done. Everything was handled professionally and quickly. I would recommend Toyota of Hackensack to anyo More

by Shmicky71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Gallo
Apr 12, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Lou Gallo from our service department was 5 Stars! Thank you for choosing us for service! We appreciate your business!

April 10, 2022

Toyota Hackensack is good. Very quick service. Everyone is professional and kind. Never feel cheated. More

by PBROWN4514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with our service department was professional and respectful of your time. Thank you for servicing with us! We appreciate your business!

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