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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

March 19, 2022

Muy buena atencion gracias al vendedor diana carella , por brindar las mejores obciones en mi compra recomendado More

by Oscaritolori_79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2022 -

Oscaritolori_79 responded

👍👍👍

March 18, 2022

Very helpful staff and quick service. Nice break room with coffee, water and other beverages and snacks. More

by happybirthdayque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you visit to the dealership for service was quick and efficient. Thank you for servicing with us! We appreciate your business!

March 18, 2022

Found the used Tesla I wanted at Toyota of Hackensack. Took the trip from Brooklyn and am very happy I did. Miriam greeted me and showed me the vehicle. She worked with me on my trade and financing and I More

by JTesla
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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Mar 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Miriam was able to assist in both the trade and financing aspects of your purchase! Her efficiency, ability to multi task, and transparency with clients is why she is one of the most requested sales associates. Thank you for making the trip to us. Enjoy your Tesla!

March 18, 2022

Thanks Miriam and Juan and to the kind people at Toyota of Hackensack. Appreciate your help in getting me into my dream car. More

by jhlerner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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Mar 21, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Miriam was able to assist in both the trade and financing aspects of your purchase! Her efficiency, ability to multi task, and transparency with clients is why she is one of the most requested sales associates. Thank you for making the trip to us. Enjoy your Tesla!

March 16, 2022

Very good and the team Very profesional with the maintenanc in time ,I was Very happy. More

by barcosmarino587
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear visit to the sales department was was both professional and done in a timely manner. Thank you for your business! Enjoy your brand new purchase!

March 16, 2022

customer service did not know what type of oil they used for my car, when i asked .Also the used paper mat and the plastic covering was still in the driver’s seat when i picked up the car, they should have More

by jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
marissA
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Mar 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Not sure who you had requested information from in regards to the type of oil used during your service? Typically such questions are best answered by the service writers or technicians. If you still need the type of oil, we can certainly provide it if you could disclose the name under which the vehicle was serviced. As far as the plastic covering the drivers seat, the valets traditionally remove the plastic when pulling up your vehicle under the carport. Did a valet bring the vehicle to the carport when the service was finished? As far as masking of our employees, as a business we will follow the mandate set forth by the Governor and the State of NJ. As of March 7th "In New Jersey, face masks are no longer required in most outdoor and indoor settings. Face masks, social distancing, and other safety measures are still required in high-risk areas such as healthcare settings, public transportation, correctional facilities, and homeless shelters."

March 16, 2022

Felt forced to take the gap coverage after telling sales rep several times I wasnt interested but he wasnt getting a no for an answer. They then messed up the paint with the power washer leaving a huge unpa More

by GANJESEM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ana Mayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nixon Gomez
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Mar 17, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Salespeople typically are not involved in selling gap insurance. So we are not sure who you are referring to. Could you be referring to the finance staff? In regards to the paint, I can double check to see if there has been any response from Corporate. What name was the vehicle purchased under?

Mar 17, 2022 -

GANJESEM responded

Correct, the sales rep where you sign and initial the paperwork. It was purchased (financed) under Ana Gutierrez

March 16, 2022

Great service ,that’s why I always come back again to Toyota of Hackensack to get a good car deal More

by Benjamin LaPuente
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
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Mar 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you came back to us again because of the service that you received from Jonathan Munoz and the sales department. Thank you for your business! Enjoy your new purchase!

March 15, 2022

Good job thanks good service person nice lady and good behave very nice service thanks for your job More

by S.SATTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahar sattar
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Mar 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with the service department was 5 Stars! We appreciate your business! Thank you for choosing us for service!

March 14, 2022

Ana was Fantastic, Michael was Amazing & the service is Wonderful… Definitely enjoyed the Place & Service More

by ABLACKMON2872
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Ana & Michael from our sales staff were wonderful throughout your purchase of a pre-owned Honda. We appreciate your business! Enjoy your purchase!

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