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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,572 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,572 reviews

April 24, 2024

I was not satisfied with the service. My issue was not resolved and they made no effort to work with my and resolve anything. Not coming back here again. More

by DAVESLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Hopson
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Apr 25, 2024 -

Toyota of Hackensack responded

Hi Dave, sorry to hear that your issue was not resolved. If you could be a little more descriptive on what transpired it would certainly help us address your concern. Was it that the service department made an attempt to resolve the issue and was not successful?

Helpful
April 23, 2024

Ana Mayers was beyond great! From the time I came in to the time I left with my new car she was awesome!! She went above and beyond for me. She was kind, respectful, funny, re More

by SOCCERGIN923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Ana was truly awesome! This is why Ana continues to be one of our top sales associates! We appreciate the opportunity to be your dealer of choice. Thank you for your business! We appreciate your business!

Helpful
April 23, 2024

Ana Mayers was extremely helpful, patient, and kind while helping me switch over my lease. Always a pleasure.. thank you Ana! More

by a.franz92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review. We are glad to hear that Ana offered assistance in switching over your lease. Enjoy your brand new purchase! We appreciate your business!

Helpful
April 22, 2024

Nice people, very clean, on time, fast and good service, I'm so grateful and happy. More

by MILI2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the maintenance of your vehicle was respectful of your time. Thank you for choosing us for service. We appreciate your business!

Helpful
April 21, 2024

Excellent,and knowledgeable staff and courteous. The smell of coffee in lounge area is too much. More

by GHOUSUDDINMOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

Helpful
April 19, 2024

technician needs more training. couldn’t identify a between a tire plug and a ran over chewing gum. and as well as the assistance service coordinator who too does not know the dif More

by ism4455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, some service issue cannot be immediately identified or resolved if we cannot replicate the issue you are experiencing. We regret not being able to provide assistance in this matter.

Helpful
April 19, 2024

CJ Cohen provided the best car buying or leasing experience I’ve ever had. I’m so grateful and happy. More

by jordanrosenberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Cohen
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that CJ made your vehicle purchasing process the best experience possible! Thank you for your business! Enjoy your new vehicle!

Helpful
April 19, 2024

Toyota car is the best one to me & when the comes to me I will always deal with Toyota More

by AAGHA3612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you chose us for service. Thank you for your business!

Helpful
April 17, 2024

I really liked my salesperson, but the dealership dropped the ball regarding paperwork and I was unable to drive my car for a period of time due to registration issues involving paperwork required to registe More

by nlink720
Recommend Dealer
No
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We actually did not "drop the ball" regarding the paperwork required to register your out of state vehicle. The paperwork was sent to you with a reasonable amount of time after taking delivery of your vehicle. The dealership overnighted your paperwork on 3/22/2024. You took delivery of your vehicle on 3/1. The paperwork was sent within a month and before your temporary license and registration expired. The fact that the paperwork blew off your porch is not the responsibility of the dealership. However, being that the paperwork was lost, we did overnight replacements once we were able to secure duplicates from DMV.

Helpful
April 17, 2024

Several of those who serve are unfriendly. If we are Hispanic, then let's speak Spanish but it is not difficult for them. I speak English but I always ask for someone who speaks Spanish, the s More

by EDRARFLORES01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Carella
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your feedback, Mr. Flores. If I could make a request, please do not "tag" sales personnel for reviews intended for service. Diana Carella does not work in the service department. She works in the sales department. Second, what part of your service visit was below your expectations? The basic car wash we offer is a complimentary service we provided for customers that frequent our service facility. It is not meant to replace a paid car wash that is offered at a number of other car wash businesses in the area.

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