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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,008 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,008 reviews

October 24, 2021

Miriam answered all of my questions and even responded on her days off. Awesome service More

by VARGASJENYM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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Oct 25, 2021 -

Toyota of Hackensack responded

Thank you for you 5 Star review! We are glad to hear that Miriam went out of her way to guide you during the purchasing process (even on her day off). Its what sets her apart from alot of other sales associates! Thank you for your business! Enjoy your new purchase!

October 24, 2021

Very fast friendly They do what they sayAnd will only Very fast friendly They do what they say And will only come always even far from home to this dealer More

by MARIAHEREDIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We try our best to provide the best customer service possible. We do appreciate that you drive quite a distance to service with us! We appreciate your business!

October 23, 2021

Thanks to the professional customer relations of Joe Huncken I will return! James Kelly Thank you Joe. More

by JIMAEKEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees I made contact with were professional.
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Oct 25, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Joe in our service department was able to offer excellent customer service! We appreciate your business! We look forward to having you service with us again!

October 23, 2021

Excellent service! Will go out of their way to assist their clients. Speedy service too! More

by NU_PASCUAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Villacres
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Oct 25, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was above your expectations! We appreciate your business! Thank you for servicing with us!

October 22, 2021

Best place for a Toyota. My first car from Miriam got totalled in the storm. Somehow Miriam was able to get me a replacement right away right now there’s no cars. She helped with my insurance and everyth More

by Marielvis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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Oct 22, 2021 -

Toyota of Hackensack responded

Unfortunately alot of people lost their vehicles during Ilda. We are glad to hear that Miriam was able to source a replacement vehicle in this extremely tough market. We appreciate your business! Enjoy your new purchase!

October 22, 2021

Toyota of Hackensack is so far the best dealer I ever made business with. Ana is a great salesperson and will do her best to accommodate the finest deal for you. I totally recommend this dealership for y More

by EvanG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Ana was above & beyond your expectations! Thank you for your business! Enjoy your new purchase!

October 20, 2021

Went in for a 1-hour appointment for my vehicle that's just two years into the lease. 4 hours and $1000 later... More

by BOB.S
Recommend Dealer
No
Employees Worked With
Don't remember
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Oct 22, 2021 -

Toyota of Hackensack responded

Sorry that your service visit was less than perfect. We don't know the circumstances of your service visit, but sometimes locating the source of a particular issue is often more difficult than it seems. We apologize for any inconvenience this may have caused.

October 20, 2021

The service rep. was very courteous and knowledgeable. I took slightly longer to get it done, (within reason.) More

by PALD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe H
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Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We strive to be respectful of customers time during service visits. We appreciate your patience even though the visit took slightly longer. Thank you for your business! We look forward to having you service with us again!

October 20, 2021

Great Service Department,Knowledgeable friendly and Great Service Department, Knowledgeable friendly and courteous! I have been having my car serviced there for a while now I won’t go any place else. More

by MFLOTARD29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
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Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review for our Service Department! We appreciate that you have serviced with us multiple times. Thank you for choosing us for your servicing needs! We appreciate your business!

October 20, 2021

Outstanding service and staffSpecial thanks to paul Outstanding service and staff Special thanks to paul almeida I can’t thank him enough for his help and honesty More

by NABIL74
Customer Service
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Paul is one of our senior Sales Associates and is known for putting clients needs first. We appreciate your business!

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