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Toyota of Hackensack

Hackensack, NJ

4.5
4,008 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,008 reviews

October 19, 2021

Ann was amazing and helped me achieve my goal of having my dream car. Professional in all aspects and does everything with a can do additude. If you head to Toyota of Hackensack ask for her. More

by Jcmorejon3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Ana was able to assist you in your purchase of your dream car! We appreciate your business! Enjoy your new purchase!

October 18, 2021

The service was courteous and efficient. I was in dire need of a vehicle and Miriam, the salesperson with whom I worked did a great job of getting me just what I wanted at a fair price. She was not only More

by zapkarian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Miriam was able to get your vehicle of choice at a fair price! We appreciate your business! Enjoy your new purchase!

October 17, 2021

We have bought many cars at Toyota if Hackensack. This transaction was easy and simple. Will be back again! More

by Rvelarde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Miriam was both simple & easy! We appreciate that you have purchased multiple vehicles with us! Thank you for your business!

October 17, 2021

It did take a while but it was done didnt have an appt. It was efficient More

by MINDY_WIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Oct 22, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We understand that your service visit took longer than expected. We appreciate your patience in this matter. We appreciate your business! Thank you for servicing with us!

October 16, 2021

Friendly, competent service and performed in a timely manner. Waiting area is comfortable and restrooms clean. More

by DFMCNEELEY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department provided service work in a timely, competent matter. We appreciate your business! We look forward to having you service with us again

October 16, 2021

Angel was terrific and the process was glitch free (even during this time when it is difficult to purchase a car). More

by Sibillini
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
Oct 16, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Angel was able to help you navigate your purchase at a time when finding available vehicles is extremely tough. Thank you for your business! Enjoy your new vehicle!

October 16, 2021

I really like the way they work, it’s awesome i give a 5 start More

by MAGDELINSANTOSSURIEL.07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J H
Oct 16, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience with Joe Huncken was awesome! Thank you for servicing with us! We appreciate your business!

October 16, 2021

We were very unhappy with and surprised by the very poor customer service. We would not recommend using this dealership. More

by tahindin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Toyota of Hackensack responded

Sorry to hear that your experience was less than perfect. Unfortunately, the dealership has no control of how fast the DMV will process and send back a title. It is the buyers responsibility to plan ahead, just in case delays occur. It is not the dealerships responsibility to cover any expenses that occur for any such delay. Especially where a new vehicle is being shipped overseas which is not allowed under export guidelines. .

October 16, 2021

was in a crunch for a vehicle, jay rim helped me out with finding a quality vehicle for me within my budget. thanks! More

by yura913
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review Yura! We are glad to hear that Jay was able to find a vehicle that fit your budgetary requirements at a time when vehicles are very hard to come by. Thank you for your business! Enjoy your RAV4!

October 15, 2021

Thank you so much for your nice hospitality and great service as always. Love Toyota More

by kosinsillpsitte
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that you enjoyed your service experience! Thank you for your business! Thank you for servicing with us!

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