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Toyota of Hackensack
Hackensack, NJ
4,040 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,040 reviews
September 09, 2021
Great service department john and Paul were great. They were clear on pricing and services needed on my vehicle and provided multiple solution. Also very friendly sevice. were clear on pricing and services needed on my vehicle and provided multiple solution. Also very friendly sevice. More
by RMARTINEZ722
Verified CustomerEmployees Worked With
Alejandro Corpuz
September 07, 2021
Everyone at the Toyota of Hackensack dealership is nice Specially J.P. Reyes is such a great person God bless him I like to give him 100/100 marks ❤️❤️ nice Specially J.P. Reyes is such a great person God bless him I like to give him 100/100 marks ❤️❤️ More
by mohammad umar
Employees Worked With
September 04, 2021
Responsive to clients needs , they did put a wrong size for my rear windshield wiper. I came back within the hour, and they put in the correct size immediatelywithout having to go thro the front desk proce for my rear windshield wiper. I came back within the hour, and they put in the correct size immediatelywithout having to go thro the front desk process skipping the paper work More
by DALEJBAYONETA
September 03, 2021
Room for improvement, long time waiting foto find out what repairs were needed. I had to call after 6 hours only to find out repairs would not be done until the next day. Had to wait 2 hours for shuttle what repairs were needed. I had to call after 6 hours only to find out repairs would not be done until the next day. Had to wait 2 hours for shuttle to pick me up when I’m 5 minutes away from dealer. More
by EOTERO93
Employees Worked With
Paul
September 03, 2021
They whole team work diligently with the customer and explain everything to thier understanding. Melissa is amazing. She knows her job and treat customers with respect! explain everything to thier understanding. Melissa is amazing. She knows her job and treat customers with respect! More
by AMOAHTINA
Employees Worked With
Other Employees :
The one that finished off my papers was also very respectful and helpful.
September 02, 2021
service manager and service tech were professional polite and competent. problem was identified and resolved in reasonable time. The mechanic was proficient and pleasant .the facility is attract polite and competent. problem was identified and resolved in reasonable time. The mechanic was proficient and pleasant .the facility is attractive very clean and provide seral convenient services More
by RAMAZZOTTOLOUIS
Employees Worked With
louis manager louis teck
September 02, 2021
Transparent pricing, easy to work with staff, quick financing process. It was overall a very smooth experience given the issues with supply of vehicles we appreciated it. The service department did giv financing process. It was overall a very smooth experience given the issues with supply of vehicles we appreciated it. The service department did give us the vehicle with 50 psi tires instead of the 35 recommended. We were able to solve that but attention to details could be better there. More
by Randoman00
Employees Worked With
September 01, 2021
Got appointment immediately which was great. Left car, they contacted me with issues and we agreed to get car fixed. Very informative about everything. Had pricing been better, I would give 5 stars!!! they contacted me with issues and we agreed to get car fixed. Very informative about everything. Had pricing been better, I would give 5 stars!!! More
by MSOTO2
Employees Worked With
Joe H.
August 31, 2021
In and out with no BS. They took care of my issues the first time in the time they said they would. They kept me inform on progress and did not hassle me. first time in the time they said they would. They kept me inform on progress and did not hassle me. More
by ISHARRIS
Employees Worked With
August 29, 2021
Susana is the best service advisor and the sales area tony and Jonathan munos are the best. I always recommend shop at toyota of hackensack. tony and Jonathan munos are the best. I always recommend shop at toyota of hackensack. More
by JTREMOLS.JT
