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Toyota of Hackensack
Hackensack, NJ
4,046 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,046 reviews
July 21, 2021
I had to pay for my own gas on the test drive and was not reimbursed for it. Felt very rushed even when I called from out of state. Finance manager was also pushy and inconsiderate. Once I purchased the car, reimbursed for it. Felt very rushed even when I called from out of state. Finance manager was also pushy and inconsiderate. Once I purchased the car, it was impossible to get a hold of anyone for days. The car had many problems with the panoramic roof that I am currently in lawsuit with Toyota over. Also a leak in the spare tire compartment. The car was an absolute lemon. All within a month of buying the car. The salesman was also rude after the fact because they refused to work with me on a permanent solution. Would never recommend this dealership to anyone. PLEASE STAY AWAY. More
by RLRR
Verified Customer
July 18, 2021
My recent visit was for a minor adjustment as a follow up to a scheduled maintenance visit a week earlier. This service was performed efficiently, punctually and was provided without charge. Hackensack To to a scheduled maintenance visit a week earlier. This service was performed efficiently, punctually and was provided without charge. Hackensack Toyota always proves courteous and professional service. More
by ACLIPPELESQ
Employees Worked With
Louis
July 17, 2021
The Hackensack Toyota is the only place we go, We know you strive to be at the best and you are doing well to keep it up.. you strive to be at the best and you are doing well to keep it up.. More
by MANUDEE
Employees Worked With
July 16, 2021
Excellent service… I’m so happy with Toyota of Hackensack. I consider this dealer as the best and the fastest one in NJ. Great job guys! Hackensack. I consider this dealer as the best and the fastest one in NJ. Great job guys! More
by Leonel Gonzalez
Employees Worked With
Service front desk
July 16, 2021
Miriam was so easy to deal with. Came and left a deposit on the vehicle we wanted. Miriam kept in touch over the next month until the arrival. Was in and out once the car came in. Love it on the vehicle we wanted. Miriam kept in touch over the next month until the arrival. Was in and out once the car came in. Love it More
by Rita.kaykay.lee
Employees Worked With
Miriam Shanken
July 14, 2021
Miriam did an outstanding job and renewed my faith in sales people. She was conscientious, sharp, caring and prepared so as to not make me wait forever. It was probably the best experience I have ever ha sales people. She was conscientious, sharp, caring and prepared so as to not make me wait forever. It was probably the best experience I have ever had since I have been a customer with Toyota of Hackensack in over 10 years. More
by BOB.A
Employees Worked With
Miriam Shanken
July 14, 2021
I’m Very Upset. I keep having a problem with the Rats eating my wires, on my car. This is the third time I brought my car in for the samething. None of the Mechanics or workers can tell me what to do to eating my wires, on my car. This is the third time I brought my car in for the samething. None of the Mechanics or workers can tell me what to do to stop this from happening. They look at me like a deep in headlights. I have spent close to $2,000 to keep getting my car fix. I sit in the dealership from 11 am -6:30 pm Sorry not in a good space right now. More
by LEWISAKR1
Employees Worked With
I don’t remember the guys name
July 13, 2021
Excellent service. First time I tried Toyota Hackensack and I am happy with the new car for my family. Ana Mayers was exceptional and guided us with all the process to obtain the car. I fully recommend Toy and I am happy with the new car for my family. Ana Mayers was exceptional and guided us with all the process to obtain the car. I fully recommend Toyota Hackensack. More
by MARGA_628
Employees Worked With
