Toyota of Hackensack

When I park my car same time people came to me I take care of car. Front desk girl check out very quick. The person did paper work he talked nice and listen my Question and answer point to point. When care of car. Front desk girl check out very quick. The person did paper work he talked nice and listen my Question and answer point to point. When my car was ready he call to me and I ask questions he gives me satisfactory answer. When I left happy boy give me water bottle. I like your service. Thank you More

Service dept lost my keys and had me waiting in the cold. Also I felt pressure to have a windshield fixed. The salesman bombarded me as soon as I pulled up. He explained quickly what was happening and next t Also I felt pressure to have a windshield fixed. The salesman bombarded me as soon as I pulled up. He explained quickly what was happening and next thing I knew I was on the phone with my insurance company. Not a great approach, yes I agreed to it but really felt it could have been explained much clearer what was happening More

Promptly repaired and informed me when the warrranty parts on the list had arrived -ahead of the crowd. Pick up and up delivery service last week also very efficient. parts on the list had arrived -ahead of the crowd. Pick up and up delivery service last week also very efficient. More

Ana was super helpful and pleasant. Thank you so much for helping me find my perfect car and making the experience less scary. She listened to what I needed and delivered. helping me find my perfect car and making the experience less scary. She listened to what I needed and delivered. More

Everything about Hackensack service center is superior. The staff is friendly and helpful, the waiting area is clean and comfortable, and the service is provided quickly and expertly. I know my car is in The staff is friendly and helpful, the waiting area is clean and comfortable, and the service is provided quickly and expertly. I know my car is in excellent hands -- and so am I! More

It was a pleasure having Billy handle my purchase. The whole process was smooth and headache free. I wholeheartedly recommend Billy. And I love my Highlander purchased from Toyota of Hackensack. whole process was smooth and headache free. I wholeheartedly recommend Billy. And I love my Highlander purchased from Toyota of Hackensack. More

Toyota of Hackensack is a great dealer. I bought a 2018 Prius Four Touring from them and am happily trading it in soon for a 2021 model. Both times I have been beautifully served by Paulo Almaida, a terr Prius Four Touring from them and am happily trading it in soon for a 2021 model. Both times I have been beautifully served by Paulo Almaida, a terrific salesman. In between, I have used their superior Service Dept., where they are prompt and reasonably priced. I have used other Toyota dealers and Toyota/Hackensack is the best!! More

Great people to deal with friendly and helpful. Made my car buying experience quick and easy. I would definitely go back and would also highly recommend to friends car buying experience quick and easy. I would definitely go back and would also highly recommend to friends More

Melissa L is a very special salesperson. She got me a great price & was so helpful explaining things to me. She continued to be of help even after purchase when I called her with questions. I give her th great price & was so helpful explaining things to me. She continued to be of help even after purchase when I called her with questions. I give her the highest of recommendations. More

Unfortunately this was my worst customer service experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are uni experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are unimportant as you will still wait 2+ hours for a simple oil change. I was rushed out the door (granted it was closing time) without any explanation or review of what services were completed/not completed. Very little to no attention to customer service at this location. More