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Toyota of Hackensack

Hackensack, NJ

4.5
4,002 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,002 reviews

February 13, 2021

Ana is knowledgeable, professional and responsive. Answering all of my questions, she was easy to work with and made the purchasing process as pain-free as possible. It is still too early to accurat More

by CCBlues
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2021

Great job and great service 👍. Best of the best. And zxand and and and and and cdand andbg. Vfdd yyggg tdss ghhf vg tggg Thanks More

by THESTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear our service department did a great job! We appreciate your business!

February 13, 2021

Everything was great. Would def recommend this dealership and service department. I have been a long time customer and will continue to be a customer. More

by BILLYCOLL50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Buying a car during the COVID pandemic was certainly an experience. Angel was able to find the vehicle of my dreams and get it delivered as promised. More

by PABLOHM
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for you review! We are glad to hear that Angel Alvarez, we able to find the vehicle of your dreams and deliver as promised! We certainly appreciate that you allowed us the opportunity! Thank you for your business! Enjoy your new purchase!

February 12, 2021

I have always gotten my Toyotas here. For this servicing my car was picked up and returned with excellent communication both ways. There was not much mileage on the car, but servicing was thorough and the c More

by SNOOPELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Gallo , Marjorie (picked up car)
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department both picked up and delivered your vehicle back to you. We appreciate your business!

February 12, 2021

I was very pleased with the Service Center and the work that was done to the car. As always everything was explained to me completely and the car was serviced in a timely manner. More

by AZINK14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C Hopson
February 11, 2021

Great experience with the service department. Easy, quick drop off. Service was done in a timely manner. They even washed my vehicle. Very satisfied. Thanks More

by PATFIL63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe. Service advisor
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was easy, and done in a timely manner! We appreciate your business!

February 10, 2021

Took our car in for routine maintenance less than a week ago and there are now 5 ‘maintenance required’ notifications. We were better off before. More

by EMILY.LYNN.MORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ELM
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your feedback. There are multiple reasons why a maintenance required notification might appear. If you believe that the notification was spurred by something we did in service, were we allowed a opportunity to correct the issue before you left a review?

Feb 16, 2021 -

EMILY.LYNN.MORGAN responded

Hi - I believe the notifications might have been spurred by something that occurred accidentally during service. I am calling today or tomorrow to schedule another appointment. Unfortunately all of these issues happened while we were not in the proximity of a dealership so I had to pay out of pocket to see another mechanic to make sure that the car was safe to drive. If the issues can be resolved I am more than happy to change my review or take it down as I would never want to negatively impact business. Thank you for the response and I will be in touch!

February 10, 2021

Good service and friendly. Will continue to do the service. But discount for oil change is not enough They should match the coupons discount That’ll More

by PRATAPS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your service visit was friendly! Depending on the discount for oil changes, we do our best to match the price. We appreciate your business!

February 10, 2021

I received excellent service, adding something else is redundancy.bla bla bla bla bla bla tra ta ta rata ta trancará tacón trocó Chan axucarrr More

by MELERO17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that you received excellent service! Thank you for your service!

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