Toyota of Hackensack

Service advisor seem disinterested. Not particularly welcoming. Over 2 hours wait time for a routine 20k service. Customers waiting in the dealership should be prioritized. welcoming. Over 2 hours wait time for a routine 20k service. Customers waiting in the dealership should be prioritized. More

PLEASE READ IF YOUR SERIOUS ABOUT BUYING A CAR! Previously before ending up going with Toyota of Hackensack, I research every detail about the cars we were considering, all the way to the dealership Previously before ending up going with Toyota of Hackensack, I research every detail about the cars we were considering, all the way to the dealership reviews and sales team people that were mentioned. I had been speaking with 3 other dealers, one of which was horrendous to deal with and set a bad tone for what I thought I was about to embark on. Luckily, after several let downs and bad car salesmen tactics & demeaning conversations with the internet sales manager from another dealer in Queens, NY, I ended up contacting Toyota of Hackensack. I had a great experience with Stacey there who handles internet sales interests. We had emailed back and forth and spoke on the phone about pricing. I had several questions that she put me in touch with Jay the sales team manager. Jay was great! I was very transparent which I know you shouldn't be but he was very straight forward with me, so I was with him. I had a few questions about some of the vehicles listed and we talked numbers. We negotiated what he can do and was honest about how much room he actually has on a vehicle due to the demand during covid19. PLEASE KEEP THAT IN MIND, CARS ARE NOT AS AVAILABLE AS YOU MIGHT THINK! Jay and I came to an agreement before coming down to test drive the car and he honored that price. They sent me the breakdown of the car, the sale price and the their fees for processing paper work, and obtaining license and plates, registration, etc. He then handed me over to Ana Mayers. She gave me a call to set up a day to come drive the car. She's was awesome! Easy and straight forward. Dealers are busy right now and are working the best they can around appointments and walk ins. So give yourself a little more time and be patient when buying right now. This was actually really nice because it allowed me time to drive the car, park it and look at it thoroughly. I went the through the entire car and played tested the features on it. Then we took it for the drive. I was able tested its pick up and handling, shift the car in manual and back into drive. Ana was great, she allowed us to go on our own to drive it, I sent her a text as I was gone for about 40 mins and she was completely fine with it. I have to say this was probably the selling point for me here. Not feeling rushed to test it and get it back, there's no way to really know if you like a car in 25 mins and especially with a sales associate in the car with you asking distracting questions. This experience was amazing, you really get to listen for wind noise, feel bumps and decide if the car feels good over them and how it really handles turns. We brought it back and Ana was finished with her previous appointment and met us in the lot. We walked in went over the numbers and I resented her with the quote and she approved it with Jay and that was it. It was so easy. She's really good because she is real. I feel like sales associates sometimes try to engage you in a personal way but sometimes its too early. Ana, was just real and honest and when paper work was taking a while she was with another customer but would check on us in-between our wait time. This was a really great experience. I know some of the dealers have bad reviews and I took those into consideration before contacting Hackensack but I would say that this was not the case at all. I highly suggest you take into consideration my review here and definitely be patient right now if you are considering buy a car. Do your research online before you go. All vehicles have youtube videos of people reviewing them. This will help you know what your buying beforehand. Also, If you like a sales associate that is very well mannered and straight forward and allows you time to actually think, Ana Mayers is the person to ask for. She is attentive but without making you feel pressured. I took this time t write this because Ana was so great to deal with and I buying a car sucks as we know but alsoI know this will help someone else with the transaction. Thank you again, Jeffery More

service was great Service was great and the service advisor was very helpful and explained everything to me regarding my questions. It was great to see Cedric and now Service was great and the service advisor was very helpful and explained everything to me regarding my questions. It was great to see Cedric and now work with Drew as my new advisor More

Joe was my service advisor during my last two visits. He is so kind. Professional. I am a mature woman and I need this reliability. is so kind. Professional. I am a mature woman and I need this reliability. More

A great no stress car purchase experience This is our 3rd lease through Toyota of Hackensack. Each time.we have been treated in a friendly respectful manner. Our sales person Ana Mayers was p This is our 3rd lease through Toyota of Hackensack. Each time.we have been treated in a friendly respectful manner. Our sales person Ana Mayers was professional with good knowledge of the vehicles and answered any questions we had quickly. We would definitely recommend her. Overall a great experience More

Had an excellent experience with them all around, from when I walked in the door to when I left - courteous, respectful, honest! Would go back! when I walked in the door to when I left - courteous, respectful, honest! Would go back! More

Miriam was outstanding!! Very knowledgeable, friendly and kind. She helped me purchase my father a car and did an amazing job. Very attentive. I will definitely go to her for my next car! EMPLOYEE OF THE YEA kind. She helped me purchase my father a car and did an amazing job. Very attentive. I will definitely go to her for my next car! EMPLOYEE OF THE YEAR!!! More

Always have had great service and communication. Very organized and have taken necessary steps to ensure customer safety while bringing in vehicles for service appointments. crazy times. organized and have taken necessary steps to ensure customer safety while bringing in vehicles for service appointments. crazy times. More

Ana es una excelente vendedora.. Busca la forma de que el cliente salga contento y satisfecho. Yo la recomiendo 100 %.... Thank u so much for everithing... cliente salga contento y satisfecho. Yo la recomiendo 100 %.... Thank u so much for everithing... More

All around easy and good buying experience Very friendly dealership. Easy to negotiate. An employee named Ana helped me come to a great deal on my first car. She was super professional but also Very friendly dealership. Easy to negotiate. An employee named Ana helped me come to a great deal on my first car. She was super professional but also very understanding as far as a customer's point of view goes. Highly recommend coming here to anyone looking for a car, especially first time buyers. More