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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,018 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,018 reviews

April 21, 2020

I had 2 vehicles serviced one day after the other but employees seem not happy that there are still customers. I am a health care front line worker. I do my job well no matter how tough it is. I expect t More

by allan_santos76
Recommend Dealer
No
Employees Worked With
Tell Everybody
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April 21, 2020

During this trying time of the pandemic my experience exceeded my expectations and experiences at other dealerships. They fully addressed all my questions and concerns. I would not only recommend them to More

by CARLUV97
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
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April 18, 2020

Excellent service. Our service adviser Drew Wise was very helpful. I hope I can get him to help me again. Thank you for your services More

by MIROVERGEL
Recommend Dealer
Yes
Employees Worked With
Drew Wise
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April 16, 2020

Always provide good service. That’s why I come back. Im a first responder and wouldn’t be able to get to work without Toyota of Hackensack. Thank you. More

by TSANTOS321
Recommend Dealer
Yes
Employees Worked With
Joseph Huncken
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April 15, 2020

Always had the best experience here. Everyone was great, friendly & wanting to help anyway possible. Armando is the best, great at his job. Much appreciated. More

by KathyM22
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2020

Lack of follow up by 4 different employees Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during t More

by afitnewyou
Customer Service
Recommend Dealer
No
Employees Worked With
Armando Morell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
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Apr 15, 2020 -

Toyota of Hackensack responded

Sorry we disagree with your statement. Whether we were close or far apart, it only matters when all parties are in agreement. The Internet Manager Jay Rim made an offer to you on Saturday which you did not accept, but did acknowledge. At that point, your interest in the vehicle is just that, its an interest nothing more. You have no rights to the vehicle, the dealership does as we own the vehicle. A different customer made a offer on the same vehicle which was accepted. You were notified via e-mail when we received another offer on the vehicle. So the dealership was transparent when the offer was received. Your "first come first serve" statement only applies when all parties are in agreement. It does not apply when both parties are still negotiating. According to your logic, even if the parties are not in agreement you have first rights simply because you inquired first? In addition, how do you even know the other customer did not start the process before you did? You are assuming you were first to inquire when in fact you were not. You lost out on this vehicle for one singular reason and that is you didn't come to terms or accept the offer provided by the dealership. There is no other reason. Lastly, given the current COVID19 pandemic, businesses are running on limited staff and hours, not only for the safety of our customers but also for our employees.

Apr 15, 2020 -

afitnewyou responded

Im not saying that I had rights to the vehicle. I have even acknowledged that you have no loyalty whatsoever to me for any reason. Just was a complete negative experience like I have never had at any of the Toyota dealerships I and my family have ever worked with. I didnt accept the offer made on Saturday, but we were still working on something. In fact, Jay had asked me where I would be registering the car, and when I responded I heard absolutely nothing back. That was the end of communication from him. I wasnt notified when you received another offer. It wasnt until after I had not heard back from Jay that I sent him emails asking where we were at. It was my second email that he responded to, saying that you had received another offer "that morning" that you "were going to look at." Not quite as transparent as you claim. Also, if all of your sales associates were being honest, the car was still available and no other offers were on the table. In Jay's own words, the offer came in that morning. Furthermore, there were times when your sales people did not follow up, such as by the sales person Ana who was going to get back to me when the sales manager got back to her...nor did Juan get in touch with until 5 days after I was told he would by Mary Green. I was also sent a "Vehicle Purchase Certificate" by your dealership on Friday night from your dealership congratulating me on my purchase. Receiving that, and having Jay work with me on Saturday, why would seem like the car already had another offer? I also could not get to an "agreement" on the car without your sales people responding, or Jay, suddenly not responding. We can agree to disagree. Let others who read this take what they want from it.

Apr 15, 2020 -

Toyota of Hackensack responded

When you e-mailed Jay Monday afternoon, he did notify you that we had received a competing offer on the vehicle in question. Whether he e-mailed you directly or responded to your e-mail is inconsequential. You were provided notification that we had another offer. The dealership put its best foot forward in its offer to you on Saturday. Jay kindly offered to match the price of our vehicle to another one you had seen elsewhere which had less equipment and had an accident reported in its history. Should you have decided to accept the offer at that time, then we would have politely declined the offer we received on Monday. You chose not to move forward with our offer on Saturday. The dealership in turn decided to accept the offer we received later. It seems you were waiting on us to do something further after we took the initial step of lowering the price of the vehicle. At anytime, you could have given us a counter offer to the initial proposal.

Apr 16, 2020 -

afitnewyou responded

I was exchanging emails back and forth with him regarding the price on the car on Saturday. The last portion of it involved: Jay - well if we get to the point of finance, I would send you in for approval before you get here. 3.29% is for Tier 1 plus. I think our vehicle had tires replaced? Me - I dont think I will qualify for Tier 1+. Going to have to see where we can get at payment wise with what interest rate. Jay - does getting 3.29% at the price i quoted before move us forward? Me - As I said before, it is close. I can use payment estimators/calculators on my end, but not sure how it will actually shake out. At that interest rate, if all of the fees (title, tags, documentation, etc.) are included and I know there are 4 new tires on the car, I am real close Jay - whats the payment you are trying to get to? Me - Id like to be as close to $_ _ _ as possible but I know I will have to come up some. Jay - Where is the vehicle being registered? I then responded where I lived and he did NOT respond back. He asked me a simple question, to which I answered. But then I never heard anything. Not a sorry, we are too far off. Not a yes, I think we can do that, lets run your credit. Not a sorry, it isnt going to work. No response. It was then on Monday only after I had emailed him asking where we were at after being left in the dark on Saturday that he finally responded that the other offer came in that day "We received another offer for the Camry this morning. We are also looking at that deal." Not a deal from a week ago as I was told over the phone by another one of your sales associates today. There it is. Sleep how you want to at night. Im just one potential customer. Nothing I am sure you worry about. Im just putting forth my review. After feeling like the conversation just died. After Ana not getting back to me...which I get, she responded to my cars.com inquiry but she isn't working there at the moment...after Mary Green told me another associate would follow up with me after she insinuated another Toyota dealership was falsely advertising a car as being Toyota Certified, and after receiving a 'Vehicle Purchase Certificate" from your dealership on Friday night. As you know, I thanked and applauded Jay for working with me on Saturday. But reading the conversation above, does it seem like I walked away from your offer, or was trying to work with it? Who ended the conversation? Jay did...by not responding. How could I not think something was still being looked into? Let the review readers decide. And Toyota USA. But you dont care, nor need to.

April 15, 2020

The people that I dealt with were very nice. All were very courteous and friendly, especially now when we have to conduct business by meeting outside and staying at a distance while signing paper More

by jimvk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2020

Bought a new car, never walked into your show room, never even came into NJ! Everything you presented with your internet price was 100% accurate. Thanks! More

by aspenclassy
Recommend Dealer
Yes
Employees Worked With
Armando Morell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
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April 11, 2020

Tire leak - was repaired within an hour I have found the service department of this dealership to be outstanding in providing quick and efficient service. Yesterday morning, when I tried to More

by LINDABEN123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't supply names.
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April 09, 2020

Maintenance visit Because of Covid-19, I dropped my car off for service. As always, the Service Department is efficient, friendly and knowledgeable! Had my car done in More

by CRAFTSCRAP29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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