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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

May 20, 2024

at the time, service was fine but I am not satisfied. my car now makes a great deal of noise and smells of burning. it sounds as if the new parts were not properly replaced. More

by LCROSS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024

Very professional, helpful and stayed with us throughout the entire process. He accomplished us for the test drive too. More

by Pallab Gupta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul stayed with you through your entire purchasing process! We appreciate your business! Enjoy your new Prime!

May 18, 2024

Jim L. was amazing to work with and the rest of the staff was also great. So happy I purchased my new vehicle at Toyota of Hackensack! More

by PAMELA.VISCARDO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Loscalzo
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May 23, 2024 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear that your purchasing process with Jim Loscalzo was amazing! Thank you for your business! Enjoy your new purchase!

May 18, 2024

Angel Lavarez if it was not for him I would not buy this car !!! extremely professional, he was so amazing in communication was not pushy like all sales people am still texting him regarding few questions a More

by MONAIBRAHIM29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
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May 24, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Angel was amazing in communicating with you throughout your purchasing process. The Sales Department does not cancel Smart Insurance. Perhaps you are referring to the finance department? We do have Valets stationed in the service department that can offer assistance on putting plates onto your vehicle. We do not have valets stationed in the sales department. Thank you for purchasing with us. We appreciate your business!

May 18, 2024

That was a wonderful experience for me and my husband. Everybody was professional and friendly with us ☺️. I love my new car 🚙 More

by nilvapaul24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your purchasing experience was wonderful! Enjoy you new purchase! Thank you for your business!

May 18, 2024

Professional, courteous, and helpful. Appointments are easy to make. Work done in a timely manner. More

by Barbara7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was courteous, professional, and respectful of your time. We appreciate your business! Thank you for servicing with us!

May 17, 2024

Great service but waited almost two hours to get my tires rotated. It is usually quicker! Thank you! More

by SANDRATAVAREZ_36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! The tire rotation service also includes other items such as multi point inspection and adjustment of fluids within the vehicle. Its not just the tire rotation that is performed alone. We appreciate your patience in this matter as these items take longer to address. We appreciate your business. Thank you for choosing us for service.

May 16, 2024

They were able to fit me in at last minute on a Saturday, and fix my car! More

by PAULS19344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department was able schedule you at the last minute on a busy Saturday. We appreciate your business! Thank you for allowing us to be your dealer of choice!

May 15, 2024

The staff is friendly, professional, and honest. Excellent service. I have been a customer for over 15 years. More

by ELBOOGIE422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
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May 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you received excellent service during your last service visit. We appreciate that you have frequented our service department for over 15 years. We appreciate your patronage and appreciate your business!

May 15, 2024

Good service faster and profesional they fix everything with a kind actitud and professional attitude More

by TITASLOMEJOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service was respectful of your time and professional! We appreciate your business! Thank you for choosing us for service!

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