Toyota of Hackensack

Great service , time efficient and took care of the recall, on Saturday went above and beyond recall, on Saturday went above and beyond More

Wait times too long please work on this point because appointment means saved time but 2 hours not good appointment means saved time but 2 hours not good More

No nonsense, low key purchase. Perfect - no high pressure sales tactic which would have turned me away. Paulo explained entire process and was extremely pleasant to work with. I Perfect - no high pressure sales tactic which would have turned me away. Paulo explained entire process and was extremely pleasant to work with. I was treated with respect and felt like a valued customer. Will definitely consider Toyota of Hackensack for any future purchases. More

Absolutely the worst dealership experience I’ve ever had. Debbie Amoruso at Toyota of Hackensack was extremely rude — she actually called me ignorant simply for asking if they could beat a competing offer fr Debbie Amoruso at Toyota of Hackensack was extremely rude — she actually called me ignorant simply for asking if they could beat a competing offer from another dealer. Completely unprofessional and unacceptable behavior. What’s even worse is that once I mentioned I would not be doing business with them and would be leaving a bad review, suddenly the “impossible” price became possible and they wanted to work with me — just to stop me from posting a review. That is unethical and manipulative. It’s clear that management has done a terrible job training their team on how to treat customers with basic respect. They should be ashamed of themselves. There are plenty of other dealerships in the area — take your business elsewhere. More

Absolutely horrible customer experience. All bubbly when about to purchase. Once they have everything, they ghost you. Like seriously, do you want my business for maintenance and stuff? Or s All bubbly when about to purchase. Once they have everything, they ghost you. Like seriously, do you want my business for maintenance and stuff? Or should I go to a different Toyota dealer lol. Unprofessional goons. More

Staff was friendly. Very professional. Only complaint was it took a while to get my car back Very professional. Only complaint was it took a while to get my car back More

Excellent working with Jeff! 10/10. Great communication and very personable. Not your typical salesman that pressures you, he works with you! 10/10. Great communication and very personable. Not your typical salesman that pressures you, he works with you! More

I came to this dealership with high expectations that they would be fair. The problem was with the service writer, Paul Villacres, who really was unethical in immediately trying to overcharge me when my they would be fair. The problem was with the service writer, Paul Villacres, who really was unethical in immediately trying to overcharge me when my arrival and then kept me waiting by his desk for like 10 minutes even when he was making a personal call and clearly saw me waiting. More

My 2010 Rav4 had like 5 recalls, they were done here. No issues so far. No issues so far. More

Toyota of Hackensack took me in without an appointment to fix my radio head unit which kept rebooting. Service writer Marissa Giordano could not have been more helpful. She assigned my car to Service Foreman fix my radio head unit which kept rebooting. Service writer Marissa Giordano could not have been more helpful. She assigned my car to Service Foreman Mike, who quickly identified the problem as a faulty aftermarket S/D card (mapping). The dealership ordered a new card and installed it today. There was also a Toyota TSB software update for the radio, which the service department also successfully installed. Now the radio and GPS appear to be working perfectly. I am very grateful for the fast, reasonably priced service to fix this issue. I just moved back to Bergen County recently and look forward to working with Toyota of Hackensack for all my future service needs. Thank you! More