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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,841 Reviews
Call Service Center (201) 488-7777

1,841 Reviews of Toyota of Hackensack - Service Center

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March 19, 2022

Very good Very good at writing anything else Very good service I’m not writing anything else very good More

by sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 21, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! Thank you for servicing with us, we appreciate your business!

March 19, 2022

Great friendly service excellent care all the workers are very pleasant and friendly and know what they're doing a very nice place to sit and wait for your car More

by GCOTTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We are glad to hear that the service you received while visiting us was excellent! Thank you for servicing with us! We appreciate your business!

March 18, 2022

Very helpful staff and quick service. Nice break room with coffee, water and other beverages and snacks. More

by happybirthdayque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you visit to the dealership for service was quick and efficient. Thank you for servicing with us! We appreciate your business!

March 16, 2022

customer service did not know what type of oil they used for my car, when i asked .Also the used paper mat and the plastic covering was still in the driver’s seat when i picked up the car, they should have More

by jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
marissA
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Mar 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Not sure who you had requested information from in regards to the type of oil used during your service? Typically such questions are best answered by the service writers or technicians. If you still need the type of oil, we can certainly provide it if you could disclose the name under which the vehicle was serviced. As far as the plastic covering the drivers seat, the valets traditionally remove the plastic when pulling up your vehicle under the carport. Did a valet bring the vehicle to the carport when the service was finished? As far as masking of our employees, as a business we will follow the mandate set forth by the Governor and the State of NJ. As of March 7th "In New Jersey, face masks are no longer required in most outdoor and indoor settings. Face masks, social distancing, and other safety measures are still required in high-risk areas such as healthcare settings, public transportation, correctional facilities, and homeless shelters."

March 15, 2022

Good job thanks good service person nice lady and good behave very nice service thanks for your job More

by S.SATTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahar sattar
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Mar 18, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with the service department was 5 Stars! We appreciate your business! Thank you for choosing us for service!

March 13, 2022

They took care of my vehicle. Good service thank you. Will recommend to my friends and family More

by Rene1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 15, 2022 -

Toyota of Hackensack responded

Thank you for feedback. We certainly appreciate that you would recommend our service department to your friends and family. We appreciate your business! Thank you for servicing with us.

March 13, 2022

The dealership is convenient to get to. Service is good staff friendly and I have been going there for many years. More

by HOOFAMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know, service depth and part
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Mar 15, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you took the time to leave us feedback. Thank you for servicing with us! We appreciate your business!

March 13, 2022

Marissa Giordano and Kevin Landers were great. The whole team.Easy,reliable and punctual.Tx u More

by K_ROBERTS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that both Marissa and Kevin from our service department were able to offer assistance during your visit. Thank you for choosing us for service. We appreciate your business!

March 13, 2022

Easy online scheduling, Saturday hours, comfortable waiting area with beverages, staff update you on progress. More

by Ennovy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Repairs
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Mar 17, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you found our online service scheduler was easy to use and the staff kept you up to date on your vehicles progress. We appreciate your business! Thank you for choosing us for service!

March 13, 2022

Best car! BEST service! I have owned 4 toyota's- BEST car I went (no appointment)- they took me right away, serviced my car, and I was out in 1 hour. More

by NANCY5352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We agree that Toyota builds the best vehicles! The service department does their best to accommodate on short notice. Thank you for your business!

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