Toyota of Hackensack - Service Center

loyal customer- now just disappointed I have been a loyal customer of Toyota Hackensack since 2011 when I bought my first Toyota. I now have moved farther away and came to Hackensack to bu I have been a loyal customer of Toyota Hackensack since 2011 when I bought my first Toyota. I now have moved farther away and came to Hackensack to buy my second Toyota because of the superior service I received throughout the service on my 1st Toyota Venza. I was scheduled to come pick my NYS plates up and also coordinated an install of cross bars, running boards and a remote start at Hackensack last week. I scheduled the service in Hackensack, again because of the superior service I have received in the past. However, this go round was by far superior. I received a call that my plates were in, let the girl know I needed to have the other items installed when I come to get my plates- she said she would call me back. A week later, and no call back. When I finally called- I scheduled my appt with the same girl, she noted what I needed and said it would be coordinated and smooth. When I arrive- no parts were ordered. I had to postpone a trip so that I could be available late the next day to pick the car up at this point. When I picked my car up- not only were my plates not installed and my NYS registration sticker not on my window (as were included in the service request) but I also was provided with an expired NYS temp inspection (it had expired 9 days earlier). So I had to run around the entire next day to locate a service station in upstate NY to get a new inspection (up here they do inspections by appt only)- driving around without an inspection sticker- which at this point required me to cancel my weekend plans altogether. I am really let down by this and cannot understand why the ball was dropped when you all used to provide such wonderful service to your clients. Not sure if I will be coming back at this point. Maybe save myself the 60 mile drive and just go to a local Toyota dealer instead. More

Great overall service! Shuttle service was exceptional! Friendly environment. The car service was completed very quickly and thoroughly! We love Toyota of Hackensack. Family members who purchased a car fro Friendly environment. The car service was completed very quickly and thoroughly! We love Toyota of Hackensack. Family members who purchased a car from your dealership are happy about their cars! More

Electrical Repair I own a highly modified 2007 FJ Cruiser, and the team at Hackensack takes great care of my truck. They understand the mods, and more importantly unde I own a highly modified 2007 FJ Cruiser, and the team at Hackensack takes great care of my truck. They understand the mods, and more importantly understand how they can still do the maintenance on my truck without affecting its off-road upgrades. I always know that I can hand off the keys and she'll be taken care of ... I am a happily satisfied customer who will return! More

Always a good experience. Quick friendly service. Been bringing my cat there for years and they take very good care of it. No pressure to do any maintenance bringing my cat there for years and they take very good care of it. No pressure to do any maintenance More

Every aspect of my visit was professional and my problem was fixed. I will be your customer for years. Special thanks to Susana Chiabo for all her help. She is a true professional. was fixed. I will be your customer for years. Special thanks to Susana Chiabo for all her help. She is a true professional. More

nice people- eager to help and always helpful on the phone as well in person. The service team works very efficiently - thank you for making it easier- phone as well in person. The service team works very efficiently - thank you for making it easier- More

Joe Huncken is a great advisor thank you Hackensack Toyota I will see you next time I need service for my car I appreciate your help thanks Toyota I will see you next time I need service for my car I appreciate your help thanks More

Excellent sales team billy Coll took care of all my needs along with Joey Hunkin in service and Sam Musarra and Mario Puentes and stephen Rosen along with Joey Hunkin in service and Sam Musarra and Mario Puentes and stephen Rosen More

I love the service at Toyota. But I have to mention I love the service at Toyota. But I have to mention the best of the best is sussana. She is always so helpful and goes the extra mile to help a I love the service at Toyota. But I have to mention the best of the best is sussana. She is always so helpful and goes the extra mile to help a customer out. The only thing I would need to mention is the long wait when they lost my keys . at the end of service. Other then that they were awesome. I am giving To give Toyota service 5 Stars do to the excellent, honest, warm, friendly customerService I receive from Susanna. She was a life saver. Thank you so much sussana!! More

Car was serviced as quickly as possible on a Saturday and I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. I had not made an appointment. Customer service was excellent; Olga Granda was helpful and went above and beyond. More